Job Description

EBANX believes in doing whatever it takes to make our Merchants successful and the Sales Engineer helps to drive that success every day. EBANX Integration team is seeking a highly skilled and experienced Sales Engineer (SE) to play a key role within the Operation department. This SE will join a team responsible for providing technical consulting and supporting as well as product guidance to Merchants looking to integrate EBANX as a payment processing services in Latin America. This is a Merchant-facing role where SE will work in conjunction with both pre and post-sales teams in APAC facilitating negotiations and technical solutions by performing technical selling of EBANX products and services.We are looking for a dynamic individual with fast, innovative thinking to deliver strong communication, excellent Merchant interaction, and exceptional troubleshooting skills. The right person will have solid business acumen and can thrive in a highly collaborative (and highly supportive) team environment.

Your day-to-day impact:

• Work closely with the Commercial Team to understand complex merchants’ needs and define the best technical solution to solve them;
• Making technical presentations and demonstrating how a product will meet Merchant needs;
• Providing pre-sales technical assistance and product education;
• Persuading Merchants that a product or service will best satisfy their needs;
• Work with key internal stakeholders, including Product, Operation, Legal, Compliance and Development teams to address specific Merchant business requirements or new product features;
• Prioritizes, communicates, and mitigates issues and risks with internal and external stakeholders promptly and clearly;
• Handle post-live communication and follow-ups with relevant stakeholders;
• Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle;
• Facilitate setting up Merchant accounts, provide technical support and guide Merchants through testing and pre-launch activities.

Must-haves to shine in this role:

• Relevant experience in integrations and deep understanding of APIs;
• Broad understanding of technical concepts and payment processing;
• Excellent communication skills to translate API / technical terms to business/corporate stakeholders;
• Ability to successfully interact and dynamically adapt to communication styles with all levels of audiences including managers, and technical/IT staff;
• Ability to quickly assess and troubleshoot Merchant integration issues;
• Effective time management skills to work with multiple customers simultaneously;
• Ability to function independently and in team environment;
• English proficiency.

Bonus points if you have:

• Develop and maintain strategic partnerships with key stakeholders and decision-makers within client organizations to understand their business objectives and align our payment solutions accordingly;
• Experience in Payments Market, E-commerce, or similar industries;
• Stay abreast of industry trends, regulatory changes, and technological advancements to provide informed recommendations and maintain a competitive edge;
• Encourage a culture of continuous learning and innovation within the team, promoting knowledge sharing;
• Collaborate with the compliance and risk management teams to ensure adherence to industry standards and regulatory requirements.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!