Job Description

Helpshift bridges the gap between traditional customer service channels—like email and phone—and today’s mobile-first consumers who prefer messaging. Our AI-powered platform enables companies to resolve issues faster and boost customer satisfaction. Trusted by leading brands, Helpshift powers messaging-first support on over 2 billion devices and serves 820 million+ active users monthly.

As we expand into Japan, we’re seeking a driven, solution-oriented Sales Engineer to join our fast-paced, tech-forward team. You’ll play a key role in supporting and managing the sales process from a technical and onboarding perspective within our Sales & Business Development team.

Key Responsibilities

Pre-Sales & Solution Engineering

• Provide technical support throughout the sales cycle, including discovery sessions, product demonstrations, proof of concepts, and trial environments.

• Lead responses to RFPs, RFIs, and RFQs, and deliver compelling technical presentations tailored to customer needs.

• Assist customers with SDK implementations and showcase Helpshift’s capabilities through demo applications and custom use cases.

Implementation & Onboarding

• Manage the technical onboarding process end-to-end—from trial setup to go-live—ensuring a seamless and successful customer experience.

• Collaborate with the Adoption and Professional Services teams to design customized workflows and integrations.

• Monitor implementation KPIs to drive early value realization and reduce time-to-productivity for customers.

Customer Success & Enablement

• Maintain high levels of customer satisfaction by managing expectations, addressing technical concerns, and ensuring smooth deployments.

• Act as a product expert in Helpshift’s administrative and AI tool suite, including bots and automation features critical to customer support operations.

• Work cross-functionally with Account Management, Operations, and Customer Success to ensure a unified customer journey and maximize retention.

Content & Process Optimization

• Create and maintain internal and external technical documentation, sales enablement materials, and best practices specifically tailored for the Japanese market.

• Identify and implement process improvements in the technical sales cycle that reduce friction and shorten sales timelines.

• Contribute to training programs, knowledge bases, and documentation that enhance internal team efficiency and customer education.

Requirements

• 5+ years of experience in technical sales, product management, implementation, or technical account management roles, preferably in the SaaS, mobile app, or cloud technology space

• Strong understanding of SDKs, APIs, and modern cloud computing platforms

• Demonstrated experience managing the end-to-end onboarding process—from discovery to go-live—with both enterprise and SMB clients

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience)

• Hands-on implementation experience, with a focus on CRM platforms, user experience (UX) design, and customer-facing applications

• Excellent written and verbal communication skills in both Japanese and English, with the ability to communicate technical concepts to varied audiences

• Comfortable responding to RFPs, RFIs, and RFQs, and delivering client-facing technical presentations

• Experience working in cross-functional teams, collaborating with sales, customer success, and product teams to drive customer outcomes

• Strong documentation and process optimization skills, with the ability to develop best practices and technical sales materials for both internal and external use

• Proficiency in tools such as Google Workspace, Salesforce, Microsoft Outlook, Word, Excel, and PowerPoint

• Willingness to travel within Japan to support client engagements and on-site implementations

Ready to make a direct impact on customer success and innovation in a fast-growing tech environment? Apply now and help shape the future of customer experience with Helpshift!

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate based on sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

今回の応募において個人情報をお送りいただくと、弊社の求職者向けプライバシー通知に則り、ご自身の個人情報が収集、処理されることに同意したとみなされます。詳細につきましては、弊社の求職者向けプライバシー通知（ https://www.keywordsstudios.com/en/applicant-privacy-notice）をご確認ください。

Benefits

• Commuting Allowance : Up to ¥30,000/Month

• Work from home allowance : Up to ¥10,000/Month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Paid Annual Leave
• Special Holiday Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Referral program
• Medical check-up
• Company Events

待遇・福利厚生

• 雇用形態：契約社員
• 社会保険完備
• 交通費支給（月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給）
• 在宅勤務手当（月額上限1万円）
• 有給休暇
• 特別休暇
• 傷病休暇
• 従業員アシスタントプログラム
• 語学プログラム（日本語／英語のレッスンサポート、資格取得サポート）
• 社員紹介制度
• 健康診断（年1回）
• 社内イベント（お花見、BBQ、忘年会などオフラインでのイベントも多数🎉）

Working hours and days off

• Working hours: 10:00 - 19:00, Monday - Friday (Flex-time)
• Days off: Saturday and Sunday, national holidays

勤務スケジュールと休日

• スケジュール：10:00 - 19:00 月曜日 - 金曜日 (フレックス勤務有）
• 休日：土日、祝日

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice

今回の応募において個人情報をお送りいただくと、弊社の求職者向けプライバシー通知に則り、ご自身の個人情報が収集、処理されることに同意したとみなされます。詳細につきましては、弊社の求職者向けプライバシー通知（ https://www.keywordsstudios.com/en/applicant-privacy-notice）をご確認ください。