About this Position

This position offers the opportunity to lead customer service operations while driving operational excellence and customer satisfaction. You will collaborate closely with customers, sales teams, and cross-functional stakeholders to ensure seamless order management, optimize service processes, and contribute to continuous improvement initiatives across the organization.

What you´ll do

• Manages the CS Front Office team to ensure all operational requirements are met
  
• Ensures all day-to-day customer related activities comply operational and current business standards
• Optimizes people, resources and technologies within the team to ensure compliance with the business standards
• Evaluates and improves regional CS Front Office performance, provides recommendations to enhance organizational performance
• Manages orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints
• Ensures customer service teams operate in compliance with SHE regulations
• Systematically develops teams and talent in respective Customer Service organisation
• Ensure customer and sales interaction of CS team and lead projects initiatives to drive efficiency and customer satisfaction

What makes you a good fit

• University degree in Mechanical Engineering, Metallurgical
  & Materials Engineering, Chemical Engineering, Civil Engineering or a
  related Engineering discipline.
• Experience within Oil & Gas, Refineries, Petrochemical,
  Marine, Power Generation or other heavy industries is highly preferred.
• Knowledge of corrosion mechanisms, pipeline integrity,
  protective coating systems and repair technologies is a strong advantage.
• 2-3 years of experience in technical B2B sales, Asset
  Integrity, Corrosion Prevention, Inspection, Maintenance or related industrial
  sectors.
• Experience working with project-based sales and long sales
  cycles.
• Fluent in English, both written and spoken.
• Strong communication, presentation and technical consulting
  skills.
• Self-motivated, result-oriented and capable of working
  independently across a nationwide territory.
• Valid driving license and willingness to travel extensively
  throughout Türkiye.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.