Job Description

Why should you consider joining Auvik?

• You want to work at a company that is building impactful, relevant technology. Auvik’s network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It’s more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.

• You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.

• You want to work with a product customers love. People rave about what we’ve built. Our customers are smart, aspirational, and highly technical. It pays to get the details right.

• You want regular opportunities for learning and growth. With ongoing feedback from leadership, you’ll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you’re prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.

• You want the flexibility to manage your work, your way. We’re a fully distributed team and we’re prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.

What’s this role about?

Love being a technical resource and using your natural curiosity and desire to help to solve problems and find solutions? Ready for a combination of proactive and reactive solution building? Then this may just be the role for you.

In order to support our continued growth, we are looking for ambitious, motivated individuals to join our Technical Pre-Sales team. You will be the primary technical resource for the sales organization and provide technical assistance to prospects during software evaluation. This entails answering questions in real time on Slack and attending sales calls when the Account Executives require some additional technical expertise. This may include being a key technical advisor and an Auvik solutions advocate.

What will I be doing?

As a core member of the presales team, your days will be spent

• Diving head first into the prospects business challenges and discovering opportunities to solve those challenges using Auvik’s products
• Supporting Auvik Account Executives through solution deployments and escalated technical support issues
• Applying software and networking knowledge, plus problem-solving skills, to the integration of Auvik into core customer environments and third-party products
• Conveying the value of Auvik by helping prospects augment their standard operating procedures, identify network issues on their locations or client sites, improve business processes using Auvik
• Acting as an internal liaison between the sales, customer success, customer support, and product management teams
• Documenting unexpected behaviour in Auvik as discovered through customer calls
• Communicating experience from the field to the product and development teams, contributing to product design, improvements, and evolution
• Supporting the development of technical collateral in collaboration with the sales enablement, product marketing, and marketing teams
• Develop and maintain strong relationships with customers, acting as a trusted advisor and technical resource.
• Assist in the preparation of proposals and presentations, ensuring alignment with customer requirements.
• Stay updated on industry trends and product developments to effectively communicate value propositions.
  

What are we looking for?

• 4+ years relevant work experience with a formal education and/or comparable work experience in computer science or networking
• Experience in technical support with a network equipment provider or other networking industry vendor is highly desirable
• Hands-on experience with at least one element of network design, network management/administration, or network deployment
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.
• Proven ability to build and maintain relationships with customers and internal stakeholders.
• Problem-solving skills and the ability to think creatively to address customer challenges.
• Experience with SaaS solutions and cloud technologies is a plus.
• Familiarity with Auvik’s product offerings and competitive landscape.

As one of Toronto’s fastest-growing tech companies, we regularly recruit for this role as our team expands, and we welcome strong individuals interested in future openings.

About Auvik

Auvik delivers cloud-based network management software that gives IT teams instant visibility and control over their infrastructure — whether on-site, remote, or dispersed across global networks. Our platform automates network discovery, mapping, monitoring, configuration backups, traffic analysis and alerting, so IT professionals and MSPs can manage complex, multi-site environments with ease.

We’re focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well.

Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

Hiring Process

At Auvik, our hiring process is designed to be personal, transparent, and human-led. Our Talent Acquisition Partners review all resumes, connect with candidates whose skills and experience aligns with the role, and stay in communication with you throughout your journey. If our interests align, you'll meet with a hiring manager, as well as additional members of the hiring team in follow-up conversations. All of your interviews will take place via Zoom.

Before meeting with a hiring manager, we also ask candidates to complete a 5-minute Predictive Index (PI) assessment. This helps us understand and match your strengths and work preferences with roles that will set you up for success.

We use AI tools to support administrative tasks in the hiring process; such as helping source candidates, drafting communications, and interview summaries, so our team can stay focused and present during conversations. We do not use AI tools to interview, screen or assess candidates; or determine who moves forward in the process. We debrief and consider the full context of every conversation before making hiring decisions. We believe hiring requires judgment that can be augmented but, not replaced by AI.