Job Description

ExxonMobil in China

ExxonMobil has a long history in China dating back to 1892 when its predecessor Standard Oil began marketing kerosene to light the Mei Foo lamps at Chinese homes. Today, ExxonMobil’s business portfolio in China spans the full spectrum of the industry, from upstream to downstream, chemicals and technology center.
ExxonMobil has a long-term commitment to China through investments, products, technologies and partnerships, helping meet China’s growing demand for energy and petrochemical products.

What role you will play in our team

• The position builds relationships with a dedicated customer portfolio while acting as a coordinator and a primary contact for Sales Operations.
• Collaborate with functions such as Customer Service, Receivables, Supply Chain, etc to enable comprehensive support of the Sales team as well as unique customer needs or issues.
• Opportunities to drive improvements in automation, communication clarity, and process efficiency to ensure a consistent and seamless customer experience

What you will do

• Customer Relationship Management
• Build and maintain trust-based relationships with customers and internal business units.
• Sales Process and Operational Coordination
• Manage internal sales processes and respond to external customer requests (e.g., samples, documentation, surveys). Coordinate with Customer Service, Supply Chain, and Receivables, etc to resolve issues and meet customer needs.
• Take full ownership of escalated sales activities, including supply resolutions, CFBs, product returns, and disputes.
• Key Activities includes:
  - Volume forecast, allocation & Order Management
  - Price upload and settlement
  - VAT & Rebate Coordination
  - End to end Operational Support & Customer feedback response
• Data & Insight Generation
• Prepare / analyze data sets and Sales Stewardship Reports to support sales activities and generate actionable insights
• Continuous Improvement
• Lead or support initiatives to automate workflows, streamline communication, and reduce information handoffs.
• System Support
• Provide first-level support for CRM and pricing tools (e.g., Salesforce).
• Audit & Compliance Representation
• Represent the Sales function during audits and internal assessments (UIAs).

About you

• Demonstrate initiative, and ownership in driving tasks forward
• Strong independent problem-solving abilities in dynamic environments
• Clear communication skill—able to convey information effectively internally and externally, both in Chinese and English
• Capability to collaborate cross functions, and with international workforce
• 3-8 years’ experience in Sales Operations, Customer Service, Supply Chain related work is preferred
• Experience of working in global company/ MNC is a plus

Stay connected with us

Equal Opportunity Employer

ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

Functional Skills