Job Description

About DXC Bulgaria
We are DXC – a Fortune 500 global IT services leader.
In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.
We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.
Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

About the role
The Sales Enablement Expert acts as a Subject Matter Expert for Non-Standard Service Request (NSSR) processing and Service Request Management tooling within DXC's global delivery ecosystem. This role sits at the intersection of process ownership, technical platform expertise (Aries/Aldea, ServiceNow Catalogue, DXC Customer Portal), and data-driven decision-making — ensuring operational efficiency, compliance, and revenue enablement across multi-account environments.

Daily challenges

• Own and document all NSSR and Pursuit processes end-to-end, managing the Service Request lifecycle from intake through fulfilment
• Serve as the technical authority on Aries/Aldea (CPQ, SFDC integration, API automation) and ServiceNow Catalogue structure and maintenance
• Leverage AI tools and techniques to enhance service request automation, operational efficiency, and decision-making
• Develop and maintain integrations and automations to optimize service request workflows, data syncs, and platform connectivity
• Build and maintain operational reporting dashboards in Power BI, translating service request data into actionable insights for leadership and account teams
• Generate and analyze operational data to drive process improvement, compliance, and performance benchmarking
• Perform global SRM audits, drive standardization, and support Platform X migration
• Deliver training, troubleshoot platform issues, and act as the escalation point for service request and catalogue matters

e Xperience and skills required

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT application management or software engineering
• Strong scripting skills (Python, JavaScript, or similar languages)
• Experience with AI tools and automation techniques
• Adobe Marketo experience is a plus but not required — willingness and ability to learn quickly is essential
• Understanding of marketing automation concepts and workflows
• Experience with API integrations and data management
• Project Program Management
• Global Deployment & transformation
• Cross organizational coordination
• Data Analytics
• Process mapping

Company benefits
At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English.

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here