Job Description

Company Profile:

Our client is a leading global mobility solutions provider catering to the Business of Tomorrows. Their solutions are deployed by over 130+ mobile service providers and financial institutions in over 95 countries and enrich the lives of over 2 billion people globally to deliver a better future. With 18 years of experience and 8 product lines, they have seen double-digit growth in the last 3 years. They enable service providers to enhance customer experience, rationalize costs, and accelerate revenue growth.

Strategic Engagement & Account Management

· Strategic client engagement and Governance at the CXO Level, C-Suite & X levels

· Show YOY 10% growth in the account and achieve the assigned target

· Win strategic deals each year into the account, this number (of the deal size) will be signed off once the position holder has come on board

· Lead the Sales efforts of his/her portion of the account, ensuring sales targets are met, while driving customer satisfaction

· Responsible for direct & indirect sales orders for Orange European countries & other assigned Opco’s. The sales orders will either be one-time license sales, old or new revenue/AMC share agreements

· Account Management & Contract Governance: Build Account Management & Solution selling skills in the assigned territory

Stakeholder Management & CSAT

· Internal stakeholder management: Work collaboratively with the internal teams of the company (PU, Channels, Delivery organization, Executive Management) and create win-win situations while handling customer engagement on the ground

· Understand the needs of the Accounts based on direct interactions with the customers

· Frequent and effective follow-ups on client issues ensuring 100% achievement of CSAT target

· Accountable for CSAT and collections for the specific Account

· Thorough customer interactions, determine the pre and post-sales support required and manage these deliverables with internal stakeholders

Governance & Delivery

· Provide early warnings of operational delivery or support problems associated with the account & proactively work towards resolving these issues

· Run the Internal Governance of the account

· To be the voice of the customer internally and to ensure client deliveries and value proposition initiatives are tracked proactively

Be the Brand Ambassador

· Build the company’s brand and engage the customer at various levels to help manage perceptions

· Help build higher entry barriers for the competition into the account

Key Account Manager Requirements:

• Master’s/Bachelor’s degree in business administration, finance, sales, or related field.

• Proven experience in key account management.

• Proficient in all Microsoft Office applications as well as SDFC.

• The ability to build rapport with key clients.

• The ability to handle multiple client accounts.

• Strong negotiation and leadership skills.

• Exceptional customer service skills.

• Excellent communication skills.

• IT in the Telecom area, project management, delivery… will be a plus.

Please ignore the salary stated as it is flexible and negotiable.