Black Pen Recruitment

Sales Director (BPO Sales / BPM / Customer Experience / Digital Transformation)

Black Pen Recruitment  •  Dubai, AE (Remote)  •  2 hours ago
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Job Description

Our client is a premier, global CX management company with a dominant presence in Africa, India, Europe and the Middle East, and expanding into Northern America. Ranked among the top global CXM leaders in EMEA, we offer a range of data-driven solutions.

Role Overview

The Sales Director will be responsible for leading the end-to-end sales cycle, from market identification and prospecting through solution positioning, commercial negotiations and final closure. The ideal candidate will have a proven track record of building strong sales pipelines, managing enterprise-level opportunities and consistently converting qualified opportunities into revenue. Strong understanding of the BPO/ITES industry and the ability to engage with CXO-level stakeholders are essential.

Employment Type: Full-Time

Workplace: Remote

Location: Dubai

Requirements

  • 12+ years of overall sales/business development experience, preferably within BPO, BPM, ITES, CX or managed services.
  • Strong hands-on BPO/BPM sales experience with a demonstrable record of winning new business.
  • Proven experience in building and managing a strong sales pipeline.
  • Demonstrated ability to independently drive opportunities through the complete sales cycle and close large-value deals.
  • Experience managing enterprise and strategic accounts.
  • Strong understanding of BPO solution selling and consultative sales.
  • Experience in RFP/RFI management, proposal development and commercial negotiations.
  • Strong CXO-level relationship management skills.
  • Excellent understanding of sales forecasting, pipeline management and CRM processes.
  • Strong commercial and negotiation skills.

Preferred Experience

Candidates with experience selling to any of the following sectors will be preferred:

  • BFSI
  • Telecom
  • Healthcare
  • Government / Public Sector
  • Retail & E-commerce
  • Travel & Hospitality
  • Technology
  • Utilities
  • Experience in selling multi-geography or large-scale outsourcing engagements will be an added advantage.

Key Performance Indicators

The role will be measured on:

  • New business revenue generated
  • Pipeline value and quality
  • Pipeline-to-closure conversion
  • New logos acquired
  • Deal closure rate
  • Sales target achievement
  • Average deal value
  • Sales cycle management
  • Strategic account growth
  • Forecast accuracy

Key Competencies

  • Strategic Sales Leadership
  • BPO/BPM Sales
  • New Business Acquisition
  • Pipeline Development
  • Enterprise Selling
  • Consultative Selling
  • Deal Closure
  • Commercial Negotiation
  • CXO Stakeholder Management
  • Account Management
  • Sales Forecasting
  • Relationship Building
  • Strong Business Acumen
  • Result Orientation

What they Are Looking For

They are particularly interested in a hunter-oriented sales leader who is not only capable of generating leads but can build a strong pipeline, personally drive strategic opportunities, overcome commercial and stakeholder challenges, and convert opportunities into signed business. The ideal candidate should be target-driven, commercially astute and highly execution oriented, with a demonstrated history of delivering measurable BPO sales results.

Responsibilities

Sales Strategy & Business Development

  • Develop and execute strategic sales plans aligned with our client’s growth objectives.
  • Identify and target new business opportunities across BPO, BPM, CX, Digital and Technology services.
  • Develop a strong and sustainable sales pipeline across target accounts and markets.
  • Identify new logos, expansion opportunities and cross-selling/up-selling opportunities within existing accounts.
  • Build and maintain strong relationships with CXO and senior decision-makers.

Pipeline Management & Closures

  • Own the complete sales funnel from lead generation to opportunity qualification, proposal, negotiation and closure.
  • Maintain a healthy pipeline with clear visibility of opportunity value, probability and expected closure timelines.
  • Drive opportunities aggressively towards closure and ensure consistent conversion of qualified leads.
  • Develop account-specific strategies for high-value and strategic opportunities.
  • Conduct regular pipeline reviews and ensure accurate forecasting.
  • Take ownership of complex negotiations and commercial discussions through to contract signing.

BPO / BPM Sales

  • Leverage strong knowledge of the BPO/ITES/BPM industry to position our client’s solutions effectively.
  • Develop solutions around customer experience, contact centre, back-office, digital transformation and technology-enabled services.
  • Understand client business challenges and translate them into compelling value propositions.
  • Monitor market trends, competitor activity and emerging opportunities within the BPO industry.

Client & Stakeholder Management

  • Establish and maintain relationships with senior client stakeholders and decision makers.
  • Lead client presentations, solution discussions, RFP/RFI responses and commercial negotiations.
  • Work closely with Operations, Solutioning, Finance, Legal and Delivery teams to develop winning proposals.
  • Ensure smooth transition of won deals from Sales to Operations/Delivery.

Revenue & Business Growth

Own sales targets, revenue goals and new business acquisition objectives.

  • Drive achievement of annual and quarterly sales targets.
  • Develop strategies to improve win rates and sales conversion.
  • Identify opportunities for revenue expansion within strategic accounts.
Black Pen Recruitment

About Black Pen Recruitment

Black Pen Recruitment is the leading recruitment agency in fintech and cryptocurrency across Africa. From our headquarters in Cape Town, South Africa, we've been at the forefront of specialised recruitment since 2012, carving out a distinct niche in the landscape of financial technology. Our success story is rooted in our ability to identify top-tier talent and match them with leading companies in the industry. With over 180 clients worldwide and over 120,000 candidates in our database, we've built partnerships with Startups, Scale-ups, SMEs, and Corporates, driving growth and innovation every step of the way. We have also expanded our reach into key sectors including e-Commerce, Digital Banking, SaaS, Tech, and Travel/Tourism.

Black Pen Recruitment stands as a dedicated partner in growing your team, with over a decade of experience. Driven by a vision to bridge the gap between talent and opportunity in the growing fintech and cryptocurrency sectors, we've built a formidable team of internationally trained recruiters who share a passion for excellence and dedication. With a strategic presence in Malta, we have established a global footprint, nurturing relationships with clients worldwide. Our journey has been defined by navigating the frontier of finance and technology, driving excellence in every partnership we forge.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Cape Town, ZA
Year Founded
2012
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