Job Description

MISSION

The Sales Director is responsible for growing MKS
PAMP’s commercial presence in the Americas with a primary focus on the US. The
role focuses on developing and maintaining strong relationships with financial
institutions, bullion dealers, corporate clients, and distributors. The Sales Director ensures compliant client onboarding and support processes
while driving sales performance, market intelligence, and operational
excellence within the local regulatory and cultural context.

MAIN ACTIVITIES AND RESPONSIBILITIES

Sales and Business Development

• Identify and pursue
  business opportunities across precious metals markets in the Americas with a
  primary focus on the US.
• Collaborate as an
  integral team player to coordinate and implement sales strategies aligned with
  regional priorities and global business objectives, ensuring consistency and
  driving sustainable growth.
• Build and maintain
  long-term relationships with key clients and partners, ensuring profitability
  and client satisfaction.
• Conduct regular
  in-person/virtual meetings with clients and sales team
• Gather and synthesize
  client feedback and deep market intelligence to inform product development and
  service improvement.
• Monitor market trends,
  competitor activities, and local regulations to adapt business strategy
  accordingly.
• Represent MKS PAMP in
  meetings, events, and industry forums.

KYC, Onboarding, and Compliance

• Lead the client
  onboarding process in strict accordance with Group compliance policies and
  regulatory requirements.
• Coordinate with
  compliance and legal teams to ensure proper KYC documentation, due diligence,
  and client approvals.
• Ensure all client
  interactions and transactions adhere to internal governance and ethical
  standards.
• Maintain up-to-date
  knowledge of regional financial regulations and contribute to local compliance
  initiatives.

Customer Support and Issue Resolution

• Act as trusted client support partner, proactively managing inquiries and
  resolving operational issues promptly to ensure a seamless and positive
  customer experience.
• Coordinate with
  internal teams (operations, trading, logistics, and finance) to ensure seamless
  service delivery.
• Escalate and resolve
  complex client matters efficiently, ensuring client satisfaction and retention.

Reporting and Management

• Maintain an accurate
  and current database of client interactions, opportunities, and key metrics.
• Provide strategic
  feedback and recommendations to regional leadership.

REQUIRED EDUCATION AND EXPERIENCE

• Master’s degree in Finance, Economics or a similar type of education.
• Min. 5 to 10 years of experience in a similar role

QUALIFICATIONS AND SKILLS

• Excellent communication skills and high drive;
• Sense of responsibility and initiative;
• Ability to work autonomously;
• Demonstrated track record of continuous improvement and innovative thinking both in approach and in practical effect;
• Resistance to stress and time-pressure;
• Excellent interpersonal skills and customer orientation;
• Agile and flexible mindset, reactive to requests;
• Excellent organizational skills and attention to detail;
• Ability to interact with colleagues of diverse cultures; respect for diversity;
• Full professional proficiency in Office 365 is expected;
• Full professional proficiency in spoken and written English is required; knowledge of other languages is an asset.
• US citizen or holder of a valid US work permit.