Job Description

About the Role

We are seeking a proactive and detail-oriented Sales Development Specialist to support lead management, quoting, and sales effectiveness across our rental division. This role plays a key part in optimizing sales processes, enabling team performance, and ensuring a seamless experience for both customers and internal stakeholders. The ideal candidate combines operational excellence with a strong customer-focused mindset and a passion for continuous improvement.

Key Responsibilities

• Own and manage the lead life cycle, including intake, qualification, tracking, distribution, and follow-up to drive timely conversion
• Manage and distribute incoming leads, ensuring proper tracking, prioritization, and alignment with sales objectives
• Prepare, review, and manage quotes for sales opportunities, ensuring accuracy, competitiveness, and responsiveness
• Monitor and manage shared inboxes and inbound inquiries, delivering prompt, professional communication across multiple business units
• Collaborate cross-functionally with sales, marketing, and other internal teams to drive alignment and improve the customer journey
• Support and lead special projects related to pricing strategy, sales process optimization, and operational improvements
• Identify, document, and implement scalable sales processes and best practices
• Develop and deliver training for sales team members and field personnel on CRM tools (e.g., Salesforce), sales processes, and best practices
• Provide ongoing coaching and support to sales representatives to enhance product knowledge, sales skills, and process adherence
• Enable sales team success by reinforcing tools, workflows, and consistent execution across the sales cycle
• Maintain accurate data and reporting within CRM systems (e.g., Salesforce), ensuring data integrity and usability
• Serve as a backup Inside Sales Representative, supporting customer interactions, opportunity progression, and revenue generation as needed

Required Qualifications

• High school diploma or GED
• 3+ years of experience in sales operations, enablement or inside sales

Preferred Qualifications

• Experience with quoting, pricing, or proposal development
• Experience in the HVAC rental industry
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong problem-solving skills and attention to detail