Job Description

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Sales Development Representative - Position Overview

Come make your mark at a rapidly growing company set to completely reinvent and take over the $30+ billion dollar contact center industry. Talkdesk is looking for highly passionate, ambitious, humble, and tenacious self-starters to join our Sales Development Team. Our Sales Development Representatives (SDRs) are highly revered, and their personal growth is our top priority in developing the future talent at Talkdesk.

Your mission will be playing a key role to Talkdesk’s incredible growth and overall culture. You’ll do this by finding viable sales opportunities and seeking to become your best self.

What’s in it for you?

• Mentorship & Coaching: Enriching mentorship and coaching opportunities from leadership & experienced professionals in your industry, who are eager to invest their time & experience to help your personal & professional development.
• Upward Mobility: We’re looking for candidates who we can grow and mold into future stars.
• Culture: Join a team of people who take great pride in what they do, working in a culture built on trust, transparency, camaraderie, and collaboration.

What you’ll do:

• Achieve and exceed your monthly metrics of booking qualified opportunities and opportunities to deliver optimal revenue pipeline. The best of these opportunities become Talkdesk customers!
• Find these opportunities through daily, consistent, and highly relevant outreach activities via calling, email, social, video, and other unique channels.
• Collaborate & align with sales, marketing, and pre-sales teams in your territory to develop and execute prospecting plans for penetrating targeted accounts through innovative and strategic approaches.
• Share feedback with sales and marketing peers to ensure processes are optimized.
• Learn and clearly articulate Talkdesk’s value proposition with decision-makers to assess and qualify viability and buying interest.
• Manage and maintain data integrity within Salesforce. Ensuring accurate activity, contact, and account information for all your prospects and customers.

You’ll stand out with:

• 1+ years of experience in sales, marketing, or customer service.
• A great attitude, positivity, and possessing a burning desire to grow and succeed.
• Strong attention to detail with a commitment to excellence.
• Being an empathetic listener with exceptional verbal & written communication skills.
• A team player mentality with the ability to work in a fast paced, goal oriented and high growth sales environment.
• A proven track record of success and overcoming obstacles associated with account development, prospecting, and customer service.
• A disciplined approach to time management, goal-setting and achieving success.
• Experience using Salesforce, Outreach, LinkedIn, and other platforms.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.