Job Description

Sales Development Representative (SDR)

About RadHires

RadHires is a recruiting agency specialized in connecting top talent across Latin America with high-growth U.S.-based companies. We partner with our clients to build strong, scalable teams by sourcing motivated professionals who are excited to work in dynamic, fast-paced environments. Our mission is to create long-term opportunities where both candidates and companies can grow together.

About the Company

Our client is a U.S.-based Managed Service Provider (MSP) founded in 2021, specializing in IT support, cybersecurity, and compliance services for small and midsize businesses. After five years of organic growth driven by referrals and personal relationships, the company is entering an exciting new phase: building its first internal sales team to scale outbound efforts and accelerate growth. Their entry point with new clients is penetration testing, with a clear upsell path into remediation services and full IT management. The culture values ownership, flexibility, initiative, and innovation, the kind of place where people who like to take ideas and run with them thrive.

About the Role

We are looking for a motivated Sales Development Representative (SDR) to help expand our client's customer base by generating qualified appointments and maintaining a clean, accurate CRM. This is a unique opportunity to be the first internal sales hire at a growing MSP, which means real ownership and influence over how the sales playbook gets built. You'll be on the front lines of growth, introducing business leaders to smarter, safer IT solutions that make their work easier and more secure.

Requirements

• Excellent verbal and written communication skills in English, with the ability to clearly convey value and build rapport quickly.
• A professional, persistent, and energetic phone presence.
• Comfort speaking with executives, gatekeepers, and decision makers.
• Strong attention to detail and commitment to data integrity.
• Tech savvy and quick to learn new systems such as HubSpot and Microsoft 365.
• Self-starter mentality with a never-give-up attitude and a strong desire to grow.
• Team-oriented mindset and reliable attendance record.
• Flexibility and creative thinking — comfortable iterating on scripts, processes, and outreach strategies rather than relying on rigid playbooks.

Nice to Have

• Previous experience in B2B sales, MSP, SaaS, or technology services.
• Cold calling experience (SDR / BDR background).
• Exposure to cybersecurity, IT services, or pentesting.
• Hands-on experience with HubSpot CRM.
• Spanish as a secondary language.

Responsibilities

• Make 100+ outbound calls per day to new and existing leads.
• Identify and qualify Marketing Qualified Leads (MQLs) that result in First Time Appointments (FTAs).
• Schedule and confirm First Time Appointments for the sales team.
• Prospect and cold call from company-provided lists or your own research to generate new opportunities.
• Educate potential clients on how the company's technology, cybersecurity, and compliance services can empower their operations.
• Capture discovery notes, key details, and contact data into HubSpot CRM with accuracy.
• Collaborate with the VP of Managed IT Services on outreach campaigns and sales initiatives.
• Support marketing efforts by ensuring data quality and timely lead follow-up.
• Provide feedback on the outbound playbook (cadence, scripts, channels) to help shape and improve the sales process as the team grows.

Why Join Us

• Be the founding sales hire. Take real ownership and shape how the entire sales playbook gets built from day one — your ideas will directly influence how the team operates.
• Clear growth path. As the team scales to 3–4 SDRs plus a team lead within the next year, top performers will have the opportunity to move into an Account Executive role.
• Strong earning potential. Competitive base salary + $50 per appointment set + 5% commission on closed deals (average deal size: $70k–$100k).
• Fully remote. Open to candidates across Latin America, with preference for Argentina, Mexico, and Colombia.
• Flexible schedule. Full-time, 40 hours/week, with at least 6 hours of overlap with Mountain Standard Time (MST).
• All hardware provided. Company-issued computer, headset, and any equipment you need to do your job.
• Direct collaboration with leadership. Work closely with the Founder and COO, with full visibility into how decisions get made.