Job Description

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

Our Enterprise Sales team works with some of the largest organisations in the region - major banks, telecoms, retailers, etc.. These are high-stakes, high-value deals that shape how entire industries understand and engage their customers.

This role puts you at the front of that.

As an SDR on the Enterprise team, you won't be warming up in the background. You will be researching and engaging the kinds of organisations that most people spend years trying to get a meeting with. You will learn how enterprise sales actually works - the strategy, the stakeholders, the craft - from people who do it at the highest level.

We are not looking for experience. We are looking for the person who is going to outwork, out-prepare, and out-think everyone else in the room. The ceiling for the right person in this role is very high - our Enterprise AEs are among the top performers at Lucidya, and this is how that journey starts.

If you are serious about building a career in sales and want to learn from some of the best in the game - this is the right opportunity for you.

What You Will Do

• Research enterprise target accounts and identify the right contacts within large, complex organisations
• Execute outbound prospecting via email, phone, and LinkedIn - with messaging that is sharp, relevant, and tailored to each account
• Qualify prospects and convert them into booked meetings for our Enterprise Account Executives
• Maintain accurate records in our CRM and manage your outreach cadences with discipline
• Share market feedback with the team - what's landing, what objections are coming up, and what needs to change

You are responsible for outcomes: qualified meetings, pipeline created, and the quality of what you pass to the AEs.

Who You Are

• A recent graduate - your degree doesn’t matter as much, however you are a top performer in your field
• Fluent in Arabic and proficient in English - you will be engaging senior stakeholders in both
• Naturally curious. You like understanding how large organisations work, what drives their decisions, and where a solution genuinely fits
• Comfortable picking up the phone and reaching out to people you've never met - including senior ones
• Organised and consistent. You follow through without being reminded and don't let warm leads go cold
• You have high attention to detail and are extremely punctual
• You take rejection as data, not as a verdict. You adjust and come back stronger

Culturally, you are:

• Hungry. You want to be exceptional at this, and you're willing to do what it takes to get there
• Accountable. You own your numbers and don't make excuses
• Coachable. You listen, apply feedback quickly, and improve fast
• Resilient. A difficult week doesn't break your momentum - you have a track record of picking yourself back up and soldiering on