Job Description

Ready to be a Convex Titan?

As a Sales Development Representative (SDR), you will qualify leads, identify sales opportunities, and leverage exploratory conversations to pitch the value of our software. You will book product demos for Account Executives and help them close deals through detailed discovery calls. As an SDR, you will receive extensive coaching, mentorship, and support to grow your sales career. We’re invested in

your success and offer uncapped commissions to reward those who are committed to continuous growth and development. If you’re ready to make your career move, join our team. This role will be focused on sales development for ServiceTitan’s Convex Product - the best-in-class pipeline generation platform for commercial sales and marketing teams.

What You'll Do:

Display expert knowledge of the product & messaging

Build a strong pipeline of customers by qualifying potential leads in your territory

Develop creative ways to engage and build rapport with prospective customers by pitching the ServiceTitan value

proposition

Partner with Account Executives to successfully book product demos

Set yourself up for a successful long-term tech sales career by mastering the fundamentals and piloting new

outreach strategies

What You'll Bring:

6-12 months of prior SDR experience

Consistent quota attainment and over-achievement

Exceptional verbal and written communication skills to conduct high-volume phone and email outreach

Ambition because you recognize that every day is an opportunity to become a little bit better

Coachability with a desire to learn and grow from feedback

A team-centric attitude with a desire to collaborate, support, and share learnings with peers

Adaptability and ability to think outside the box when addressing potential obstacles

Maturity and self-awareness to effectively manage your day in a remote environment

Your Journey to Success:

Month 1:

Complete Service Titan orientation and Convex SDR onboarding.

You will learn the basics of the Convex SDR function and do a deep dive into the industry, talk tracks, email

writing, account research, customer persona, and ICP

Meet the amazing SDR team and other cross-functional partners and stakeholders

Begin mock qualifying prospects and handling discovery calls

Learn how to build and maintain a sales pipeline while skillfully handling common objections and reinforcing our

value proposition

Full quota coverage in month 1

Month 2 and 3:

Continue Ramp with 50% of full quota during month 2

Be fully ramped and hit or exceed quota in month 3

Develop collaborative partnerships with other Titans to achieve goals

Attend weekly 1:1’s with your manager to continue developing your career

Months 4-12:

Continually hit and exceed quota

Mentor and support incoming SDRs

Align on career development opportunities within the organization

Continue to build a strong foundation in our product and the ecosystem around Convex

Become a “sales master” of qualification, relationship building, and communication skills

Preparing for the interview: We believe in transparency and want to set you up for success. Here are some of the questions that you can expect to be asked in the interview process:

Professional Overview

Why Sales?

Tell me about a time you were given difficult feedback - Did you agree with the feedback given? How did you apply

it?

Tell me about a challenging experience you've had to overcome (personal or professional)?

Walk me through how you handle and persevere through rejection

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected hourly rate for this role for candidates residing in the United States is between $26.93 USD - $28.85 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.