Job Description

About Crimson

Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal

We’re the only college admissions consultancy that brings together:

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications

• Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation

• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards

• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation

We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia and New Zealand.

The Role

This is a full-time, remote position. We are ideally looking for Saturday + Sunday coverage, but Saturday or Sunday only may also be considered. We are open to flexible arrangements such as working only 4 days total instead of 5 days if providing full weekend coverage. The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset.

The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs, by:

• Managing, contacting, and qualifying inbound warm/hot leads to Crimson

• Providing resources to lead to inform them of opportunities with Crimson

• Working as part of a high performing team to provide the best experience to potential Crimson students

What are the main responsibilities for this role?

• Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system, Salesforce

• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce

• Schedule meetings for the leads to meet with Crimson’s Academic Advisors

• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson

• Continuously improving sales techniques, processes and enhancing industry knowledge

What skills and experience are required?

• Proficient in English - Spoken/Written

• Experience in Customer Service, Customer Success

• Experience in US college admissions will be preferred but not required

• Excellent communication skills

• Excellent organisation skills

• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile

• Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms

Why work for Crimson?

• Flexible working environment, you will be empowered to structure how you work

• Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.

• $1,000 training budget per year- we love to level up!

• Psychologist on staff

• Impressive fireside chats and workshops to help the team continuously level up

• Radical Candour is a feedback approach we live by

• We’re a global player with 30 markets (and growing) across the globe!

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

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