Job Description

Who We Are

West solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable – turning Information to Insight. As part of West’s commitment to investing in category-leading platforms that address evolving enterprise needs, we are pleased to introduce WestCX to our portfolio. WestCX will serve as the technology and innovation engine behind two distinct go-to-market brands: Mosaicx and TeleVox. WestCX strengthens our position in delivering AI-driven, omnichannel solutions that automate interactions and optimize engagements, improving efficiency and customer satisfaction. Together, the brands will collaborate to bring advanced technology and communication solutions to organizations seeking personalized engagement and experiences. Visit www.west.com to learn more.

We Are Hiring

We are currently interviewing to expand our leads gen team. The Sales Development Representative is a lead generating position that plays a vital role to the overall sales process. *Strong preference for candidates located in the Northeast or Northwest US.

Primary Responsibilities and Assignments

• Daily outreach via phone calls &/or email sequence to list of prospective customers.
• Review, contact, and qualify each prospect for handoff to the sales team.
• Respond to website visitor inquiries as requested; documenting, updating, and following up using Hubspot CRM
• Ability to convey value proposition & develop cold prospects into viable sales leads.
• Set sales meeting with all qualified prospects on behalf of account executive.
• Maintain excellent knowledge regarding products, while engaging in additional on-the-job training, as well as on-going training
• Ability to educate and demonstrate value of assigned products and services.
• Maintain established standard for completing calls per day goals.
• Provide support to sales team members, working in collaboration to advance the new logo pipeline.
• Assist sales and marketing staff with sales campaigns, as needed.
• Must being willing to work outside of normal business hours across multiple time zones.

Required Skills and Professional Background

• Bachelor’s Degree from an accredited college or university with major coursework in business, marketing, or a related field
  • Equivalent work experience in a similar position may be substituted for educational requirement.
• 1+ years of sales, customer service, or marketing experience required.
• Strong communication skills both written and verbal.
• Basic knowledge of sales theories and techniques
• Ability to deal tactfully and courteously with clients.
• Resilience to standard Telemarketing challenges and the ability to overcome objections.

Desirable Qualifications and Expertise

• Some experience using a CRM (Hubspot, Salesforce, NetSuite, etc.) preferred.

In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.

• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off including vacation, holiday and sick time
• 401(k) retirement plan with company match up to 6% after one year
• Tuition reimbursement & in house learning platform
• Service awards. . . and much more

Apply today and be a part of Innovative Technology!

We have discovered the most effective way to create and maintain a global presence is to represent diversity in its workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.