Job Description

About Teleport

Teleport is Southeast Asia’s leading integrated logistics provider, on a mission to make logistics faster, more affordable, and more reliable. We are building the infrastructure to make next-day delivery accessible across the region - moving things better than anyone else.

We are looking for a driven Sales Development Representative (SDR) to accelerate customer acquisition by engaging and qualifying inbound leads, and converting them into high-quality opportunities.

You will be the first point of contact for prospective customers - shaping their first impression of Teleport while ensuring that well-qualified opportunities move efficiently through the sales funnel. This role is a key driver of sales productivity and plays an important part in building foundational sales knowledge (scripts, FAQs, call insights) that supports future automation and scaling.

Key Responsibilities

1. Lead Engagement & Qualification

• Proactively engage inbound leads from paid campaigns via calls and messaging
• Qualify prospects based on defined criteria (use case, shipment volume, urgency, operational fit)
• Understand customer needs and position relevant Teleport solutions
• Schedule qualified meetings for the BD team with clear context and notes

2. CRM & Process Excellence

• Maintain accurate and up-to-date deal records in HubSpot
• Log call outcomes, customer requirements, objections, and next steps
• Manage and prioritize 200+ active leads efficiently
• Ensure structured and complete handover to the BD team

3. Customer Activation

• Reach out to new platform sign-ups to guide them toward placing their first order
• Address basic pricing, operational, and onboarding questions
• Identify and reduce early-stage customer friction
• Escalate complex issues to the relevant teams when needed

4. Insights & Continuous Improvement

• Capture recurring customer questions, objections, and pain points
• Share insights with Product, Commercial, and Operations teams
• Contribute to the development of call scripts, FAQs, and sales playbooks
• Support improvements that increase lead-to-meeting and activation rates

Requirements

Qualifications

Experience

• 1 - 3 years of experience in sales, telesales, customer engagement, or lead qualification
• Experience handling high volumes of leads or customer interactions
• Exposure to logistics, e-commerce, SaaS, or marketplace businesses is a plus
• Experience using a CRM system (HubSpot preferred)

Skills

• Strong phone presence and written communication skills
• Good at understanding customer needs quickly
• Organized with strong follow-up discipline
• Comfortable managing multiple leads and conversations simultaneously
• Able to follow processes while adapting to different customer situations
• Basic data awareness - able to notice common patterns in conversations