Job Description

The Opportunity:

We are looking for a Program Manager to own the day-to-day activation, growth, and management of Watsco Ventures' ecosystem of technology solutions and tools. This role is focused on driving adoption and performance across our existing ecosystem — ensuring our solutions are fully activated across our Business Unit network, our contractor base is engaged, and every relationship within our portfolio is healthy and growing.

Key Responsibilities:

Ecosystem Relationships & Activation

• Serve as the primary point of contact for our technology and solution providers — keeping relationships healthy, informed, and growing.
• Conduct regular business reviews to assess performance, surface opportunities, and strengthen relationships over time.
• Act as the internal advocate for providers — ensuring their needs are heard and supported across the organization.

Day-to-Day Operations

• Own the day-to-day operational management of the ecosystem — keeping all programs running smoothly and on schedule.
• Track KPIs across the portfolio — maintaining dashboards, reporting on performance, and flagging issues proactively.
• Support growth planning for each solution — coordinating with leadership on goals, milestones, and execution.

Growth Plan Ownership

• Own growth plans for each solution — defining goals, adoption targets, and key milestones.
• Track performance metrics and proactively flag opportunities and challenges to leadership.
• Drive financing adoption across the contractor network.

Ecosystem Development

• Identify gaps in the current ecosystem and bring opportunities to leadership's attention.
• Support the identification of new ecosystem opportunities as directed by leadership.

Who You Are

• 5+ years of experience in account management, business development, or a related field.
• A relationship builder — you're personable, persistent, and know how to earn trust with external partners.
• Organized and detail-oriented — you can manage a pipeline, track multiple relationships, and keep everything moving without things falling through the cracks.
• A strong communicator — you can represent Watsco Ventures confidently in conversations and prepare clear, compelling materials for leadership.
• Proactive — you don't wait to be pointed at opportunities; you go find them.
• Collaborative — you work well with marketing, operations, and leadership.
• Familiarity with HVAC, trades, SaaS, or fintech is a plus

Qualifications

• 5+ years of experience in account management, business development, or a related field.
• A relationship builder — you're personable, persistent, and know how to earn trust with external partners.
• Organized and detail-oriented — you can manage a pipeline, track multiple relationships, and keep everything moving without things falling through the cracks.
• A strong communicator — you can represent Watsco Ventures confidently in conversations and prepare clear, compelling materials for leadership.
• Proactive — you don't wait to be pointed at opportunities; you go find them.
• Collaborative — you work well with marketing, operations, and leadership.
• Familiarity with HVAC, trades, SaaS, or fintech is a plus