Job Description

Sales Development Coordinator

Are you a proactive communicator who enjoys connecting with customers, qualifying opportunities, and helping a sales team turn leads into business? StaffBuffalo is partnering with an established international organization in Amherst, NY, to hire a Sales Development Coordinator – Inside Sales, with compensation starting at $23-$28 per hour, depending on experience and qualifications. This is an excellent opportunity for someone who enjoys a combination of inside sales, lead generation, customer relationship management, and sales coordination while working in a collaborative, professional environment.

As the Sales Development Coordinator, you'll play an important role in supporting business growth by engaging prospective customers, qualifying inbound and outbound leads, nurturing relationships, supporting existing accounts, and identifying opportunities for the field sales team. You'll communicate directly with customers and prospects by phone, text, and other channels while maintaining accurate information withinthe CRM and coordinating closely with internal sales professionals.

This sales development role is ideal for someone who enjoys being proactive rather than waiting for work to come to them. You'll help uncover new business opportunities, follow up with existing customers to encourage reorders, use available data and business intelligence tools to identify potential prospects, and ensure qualified opportunities are transitioned effectively to the appropriate Sales Representative. The ideal Sales Development Coordinator is organized, confident communicating with customers, comfortable making outbound calls, and motivated by helping a team achieve measurable sales goals.

This is a full-time, onsite position based in Amherst, NY.

Responsibilities

• Identify, contact, and qualify marketing-generated and inbound leads within an assigned territory, converting qualified prospects into sales opportunities.
• Conduct proactive outbound prospecting to uncover new business opportunities and expand the organization's customer base.
• Communicate with prospective and existing customers by phone, text, and other channels to build relationships and understand business needs.
• Follow up with existing customers to support repeat purchases, reorders, customer retention, and ongoing account satisfaction.
• Partner closely with Field Sales Representatives and internal sales teams to transition qualified opportunities and coordinate follow-up activity.
• Maintain accurate customer, prospect, and sales activity information within CRM and related sales systems.
• Use available sales data and business intelligence tools to identify prospective accounts, prioritize outreach, and support territory growth.
• Support broader sales initiatives while providing responsive, professional service to customers and internal stakeholders.

Qualifications

• 2+ years of experience in inside sales, sales support, sales operations, business development, customer service, administrative coordination, or a related role.
• Experience working within a B2B, technical, manufacturing, healthcare, dental, or solutions-based sales environment is beneficial.
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred, but not required.
• Comfortable conducting outbound calls, following up with leads, and initiating conversations with prospective customers.
• Highly organized with strong attention to detail and the ability to manage multiple opportunities and follow-up activities.
• Proficiency with Microsoft Excel, PowerPoint, Google Workspace, and related office technologies.
• Experience working with CRM systems and maintaining accurate customer information.
• Experience with ERP or order-entry platforms such as SAP or NetSuite is a plus.
• Prior lead qualification, sales development, or prospecting experience is strongly preferred.
• Collaborative, service-oriented mindset with a genuine interest in helping both customers and sales teams succeed.

Benefits

• Competitive compensation starting at $23-$28 per hour, depending on experience and qualifications
• Comprehensive employee benefits package
• Full-time, stable employment with an established international organization
• Professional development and career growth opportunities
• Exposure to sophisticated sales, CRM, and business intelligence tools
• Collaborative, team-oriented work environment
• Opportunity to build experience in inside sales, sales development, and B2B relationship management

The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

First time working with a Recruiter? No problem! We make the process as smooth and straightforward as possible. Communication is key – to get started, all we need from you is an updated resume and some time to chat. Our team will get to know you and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

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