Job Description

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have worked for Franklin Building Supply for 10, 20 or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employees.
• We are committed to working safer, smarter, and more efficiently than ever. We are making significant investments in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose: Responsible for identifying potential customers, building positive relationships, and creating customer loyalty.

Duties and Responsibilities:

Essential:

• Produce tile selections for floor covering and cabinetry
• Facilitate the transfer of pertinent information to the team
• Maintain and grow the existing customer base through prospecting, sales development, quoting, and customer follow up, while providing unbeatable customer service with a positive attitude
• Regularly evaluate accounts to identify opportunities to cross sell, and upsell products and services
• Accurately process customer requests, as orders, special orders, or invoices and ensure that they are completed to the customer's satisfaction
• Professionally answer & handle customer calls, greet customers and offer complimentary beverages
• Qualify & offer limited assistance (design center tours), update/maintain pricing on displays
• Schedule/Confirm appointments for designers/installers
• Maintain sample check out and follow up, brochure stocking/updating
• Bistrack software use, learn 20/20 to assist in design of cabinets
• Daily showroom/office maintenance (put away samples, surface cleaning, organization)
• Designer in training, help with tile drawings, selection sheets, sales interactions
• Pull samples and stage for client meetings with specialty salesman
• Product knowledge- schedule/maintain calendar with vendor representative
• Archive files & manage warranty packets
• Sell products to customers in our target area by educating them to the products/services that FBS provides.
• Work with specialty sales team to provide accurate and detailed price estimates.
• Educate customers, assisting them with their purchasing needs, helping them to value jobs when necessary
• Accurately process customer requests- orders, special orders, purchase orders, invoices/contracts
• Maintain all customer selections and documents efficiently, with a high level of detail to communicate to homeowner, contractor, and sales team
• Other duties as assigned

Requirements

Required:

• 5 years+ customer service experience
• Communicate effectively, both verbally and in writing, take detail seriously
• Ability to prioritize tasks, be patient with distractions, and manage time effectively
• Willing to be versatile, understand, and follow directions
• Devoted to growing a knowledge base
• Have a good attitude, be dependable and trustworthy
• Manage time well enough to get tasks done quickly and productively
• Self-motivated and possess stamina and focus to perform outstanding work consistently
• Ability to lift up to 20 pounds throughout the day
• Possess a driver’s license with a clean driving record

Strongly Preferred:

• Prior experience in the building materials industry & basic computer skills (Outlook, Word & Excel)