Job Description

We're seeking to hire a skilled and motivated Sales Customer Support professional to join our company. The ideal candidate shall play a crucial role in providing exceptional customer service and support to our growing client base.

Sales Customer Support Duties & Responsibilities:

• Respond promptly and professionally to inbound sales inquiries via phone, email, and online chat
• Provide accurate information about products, services, pricing, and companies policies.
• Proactively follow up with customers to address any post-sale issues or questions, ensuring their satisfaction.
• Assist customers with the sales process, guiding them through product selection, order placement, and order tracking.
• Collaborate closely with the sales and technical teams to address customer questions, concerns, and provide solutions with professionalism and efficiency.
• Work with internal departments to meet customer's needs.
• Monitor sales performance metrics and generate reports for the sales team.
• Maintain detailed records of all customer interactions and transactions in our CRM system.
• Develop a deep understanding of Mashriq Energy's solar products and services.
• Stay up-to-date with the latest industry trends, product updates, and company policies to provide customers with the most current and relevant information.
• Participate in sales training programs and continuously develop your product knowledge and customer service skills.
• Engage with potential customers to generate leads and support the sales pipeline.
• Maintain client and company confidence by keeping information confidential and secure.
• Data entry in various platforms.
• Order office supplies.
• Photocopy and print out documents on behalf of other colleagues.

Sales Customer Support Skills and Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field.
• 2 - 3 years of relevant working experience in customer support with a background in Sales.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Strong negotiation and sales skills
• Ability to multi-task, organize, and prioritize work.
• Proficiency in CRM software and Microsoft Office Suite.
• Good sense of organization and keen attention to detail.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.
• Ability to perform well in a fast-paced working environment
• Fluency in English; additional language skills are an advantage.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to make a meaningful impact in the renewable energy sector.