Job Description
We're seeking to hire a skilled and motivated Sales Customer Support
professional to join our company. The ideal candidate shall play a crucial role in providing exceptional customer service and support to our growing client base.
Sales Customer Support Duties & Responsibilities:
- Respond promptly and professionally to inbound sales inquiries via phone, email, and online chat
- Provide accurate information about products, services, pricing, and companies policies.
- Proactively follow up with customers to address any post-sale issues or questions, ensuring their satisfaction.
- Assist customers with the sales process, guiding them through product selection, order placement, and order tracking.
- Collaborate closely with the sales and technical teams to address customer questions, concerns, and provide solutions with professionalism and efficiency.
- Work with internal departments to meet customer's needs.
- Monitor sales performance metrics and generate reports for the sales team.
- Maintain detailed records of all customer interactions and transactions in our CRM system.
- Develop a deep understanding of Mashriq Energy's solar products and services.
- Stay up-to-date with the latest industry trends, product updates, and company policies to provide customers with the most current and relevant information.
- Participate in sales training programs and continuously develop your product knowledge and customer service skills.
- Engage with potential customers to generate leads and support the sales pipeline.
- Maintain client and company confidence by keeping information confidential and secure.
- Data entry in various platforms.
- Order office supplies.
- Photocopy and print out documents on behalf of other colleagues.
Sales Customer Support Skills and Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field.
- 2 - 3 years of relevant working experience in customer support with a background in Sales.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Strong negotiation and sales skills
- Ability to multi-task, organize, and prioritize work.
- Proficiency in CRM software and Microsoft Office Suite.
- Good sense of organization and keen attention to detail.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Ability to perform well in a fast-paced working environment
- Fluency in English; additional language skills are an advantage.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to make a meaningful impact in the renewable energy sector.
