Our office in Germany is currently looking for a Sales & Customer Service Supervisor to join our growing team.
This position is ideal for somebody with strong organisational skills, a passion for Japan travel, and previous experience managing customer service operations within the travel industry.
Main Responsibilities
Working with the sales manager to develop and maintain relationships with B2B travel agencies and partners
Assisting customers throughout the booking and travel process
Assisting the sales team with both B2C and B2B enquiries and bookings
Designing and reviewing tailor-made travel itineraries to Japan
Supervising supporting and coordinating the small customer service team in Germany
Coordinating shipping and logistics processes related to travel documents and products
Monitoring stock levels and ensuring operational organisation
Supporting the team with administrative and operational tasks when required
Ensuring a high level of customer satisfaction and service quality at all times
Dealing with any administrative and ad-hoc requests related to the smooth running of the Berlin office and the International team.
Experience working with B2B travel agencies
Previous experience designing travel itineraries to Japan
Previous customer service experience within the travel industry
Strong organisational and communication skills
Ability to multitask and work in a fast-paced environment
Team player with a proactive attitude
Must speak German to a native level
Must speak English to an advanced level
Must have either lived in or travelled extensively throughout Japan
Accustomed to operate in an international environment
Réf: e5175d59-a601-48b2-8868-af79e8d43e45
Japan Experience is a specialist Japan travel company, offering unique products and services to help customers plan their perfect trip to Japan.
We cover all transport needs for travel in Japan, from Japan Rail Pass to car hire, while offering exclusive services different from other tour operators.
We have over 40 house rentals in Tokyo, Takayama, Kanazawa and Kyoto, with our Travel Angels acting as a host and personal guide for the duration of their stay. Our Travel Angels help customers gain an authentic experience: immersing themselves into the local community, culture and experiencing how people in Japan go about their daily lives.
Japan Experience is the one-stop shop for all traveller needs with staff who want to share their knowledge and passion for this amazing country.
