Responsibilities

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  End-to-End Sales Pipeline Management: Execute and oversee all phases of the sales cycle, including managing incoming enquiries, contributing to design consultations, generating detailed quotes, processing invoices, monitoring payment collections, coordinating dispatch logistics, and securing formal client sign-off.
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  Client Service Excellence: Serve as the front-facing ambassador for the organisation by welcoming walk-in clients, managing high-volume communication across phone, email, and digital platforms, and maintaining proactive stakeholder updates to build long-term loyalty.
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  Creative Design Support: Translate client design aspirations into functional configurations, leveraging a professional understanding of textiles and interior aesthetics to advise customers on premium configurations.
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  Operational Control & Accuracy: Maintain precise records, handle numeric administrative tasks with high accuracy, and proactively resolve any order variations or logistical challenges.

Requirements

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  Educational Background: A completed and relevant tertiary qualification is essential for this role to support operational and administrative excellence.
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  Commercial Experience: Minimum of 5 years of proven experience in sales administration, client services, or front-facing commercial support roles.
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  Industry Experience: Solid experience or a demonstrably strong professional alignment with the interior design, decor, hospitality, or textile sectors where creativity and client focus are paramount.
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  Mobility & Location: Possession of a valid driver’s license and a reliable personal vehicle is essential, alongside being based within a reasonable commuting distance of Stanford.
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  Core Competencies: Strong numerical aptitude, precise attention to detail, proactive problem-solving capabilities, and refined verbal and written communication skills.

Preferred Qualifications

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  Prior guest-relations or operational experience within luxury hospitality or premium artisanal retail.

Required Software Skills

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  Microsoft Office Suite (Word, Excel, Outlook)
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  Digital communication platforms (WhatsApp Business, professional email platforms)