Job Description

Sales & Customer Data Analyst

The Sales & Customer Data Analyst partners closely with Account Managers to support customer programs through data ownership, sales analysis, and operational execution. This role is responsible for maintaining program data integrity, managing reporting tools, and delivering insights that help optimize sales strategies and drive customer performance.

The position combines strategic analysis, data management, and administrative support to ensure customer programs operate efficiently and account managers have the insights needed to make data-driven decisions.

Data & Reporting Responsibilities

• Own the accuracy, integrity, and organization of customer program data.
• Maintain and update internal reporting tools and dashboards including: (a) Power BI dashboards, (b) Internal item data dashboards, (c) Booking sheets and distribution center breakouts, (d) Store lists including store openings, servicing distribution centers, and store rankings
• Generate weekly and monthly POS reports including: (a) Week-over-week performance comparisons, (b) Year-over-year performance comparisons, (c) Key performance indicators and trend analysis
• Identify relevant performance insights and communicate actionable findings.
• Create order allocations and PO scripts for applicable customer programs.
• Monitor item-level performance across regions and stores to identify opportunities for optimization.

Administrative Responsibilities

• Support Account Managers with operational execution and program management tasks.
• Manage and maintain New Item Forms ( NIFs) and ensure accuracy of source data.
• Oversee True Com data management and communications.
• Maintain BP catalogue updates and related documentation.
• Provide broad customer service support related to account programs.
• Assist with end-to-end account management processes and operational coordination.
• Ensure all program documentation, reporting tools, and operational files remain accurate and up to date.

Requirements

Qualifications

• Bachelor’s degree in Business, Finance, Data Analytics, Supply Chain, or related field preferred.
• 2 – 5+ years of experience in sales analytics, sales operations, category management, or account support.
• Experience working with retail sales data or consumer packaged goods ( CPG) accounts is a plus.
• Strong analytical and problem-solving skills.

Key Skills

• Advanced Excel and data analysis skills.
• Experience with Power BI or other data visualization tools.
• Strong attention to detail and data accuracy.
• Ability to translate data into clear business insights.
• Strong communication and collaboration skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Organized with strong process and data ownership mindset.