About Digitize – NetOne Zambia

Project
Digitize
is an initiative by
NetOne
Zambia
focused on delivering practical technology solutions that empower
individuals, businesses, and communities. We collaborate with both public and
private sector partners to bridge the gap between customers and access to
essential digital devices.

Through a structured application process, we work
with financial institutions to assess customer affordability and repayment
feasibility, making device ownership more accessible and sustainable.

Role Summary

We are seeking a
Sales & Customer Associate
who is results-driven, proactive, and customer-focused to join our team.
The successful candidate will be
responsible for identifying and converting sales opportunities, generating
and following up on leads, engaging with customers, achieving assigned sales
targets, and maintaining accurate sales records and reports.

The candidate will be expected to
proactively identify opportunities for business growth, build and maintain
strong customer relationships, and consistently deliver results with minimal
supervision.

Key
Responsibilities

• 
  Sales Target Achievement
  – Consistently meet or exceed assigned sales targets.
• 
  Lead Generation & Customer Conversion
  – Identify new sales opportunities, generate leads,
  and effectively convert prospects into customers.
• 
  Customer Follow-Up & Engagement
  – Maintain consistent and professional communication
  with prospective and existing customers.
• 
  Daily, Weekly & Monthly Reporting
  – Prepare and submit accurate and timely sales reports
  in line with company requirements.
• 
  Punctuality, Discipline & Attendance
  – Maintain excellent attendance, punctuality, and
  adherence to company policies and procedures.
• 
  Excel, Numerical Accuracy & Data Management
  – Accurately capture, analyze, and manage sales data
  using Microsoft Excel.
• 
  Overall Work Ethic & Accountability
  – Demonstrate initiative, reliability,
  professionalism, ownership, and accountability for assigned
  responsibilities and results.

Requirements

Minimum
Qualifications & Requirements

• 
  A Diploma in Sales, Marketing, Business
  Development, Customer Care, Business Administration, Finance, Banking, or
  a related field. A Bachelor’s degree will be an added advantage.
• 
  Minimum of 2 years experience in sales role
• 
  Proven ability to sell, persuade, negotiate, follow
  up, and successfully close sales.
• 
  Demonstrated ability to work towards and achieve sales
  targets and performance objectives.
• 
  Proficiency in Microsoft Excel is mandatory, including the ability to maintain and analyze sales
  reports.
• 
  Strong numerical and analytical skills, with the
  ability to work accurately with figures, targets, and sales data.
• 
  Excellent communication, interpersonal, and customer
  engagement skills.
• 
  Ability to work independently, take initiative, and
  deliver results with minimal supervision.