Job Description

GENERAL PURPOSE OF THE JOB

Coordinate all correspondence of customers, sales representatives, regional managers, sales personnel and associates

ESSENTIAL DUTIES, RESPONSIBILITIES & AUTHORITIES

• Contract/order administration of all customer purchase orders, files, certifications and representations, customer portals, change orders
• Act as liaison between the customer and our company, by phone, email, fax, or in person
• Coordinate all correspondence for the respective territories by region
• Responsible for all facets of quotations, application reviews, spec reviews and customer needs
• Provide technical information to customers as required
• Provide updated status of orders, resolve customer issues
• Maintain and update open order reports, bookings reports, etc
• Work with Manufacturer’s Representative groups and their personnel
• This is an Inside Sales position (no cold calling)

SUPERVISORY RESPONSIBILITIES & AUTHORITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPERIENCE

• Five to ten years of related experience (or equivalent combination of education, training and experience).
• Experience with Manufacturers’ reps and outside regionals a plus
• Tradeshow coordination experience a plus

EDUCATION

High School Diploma or equivalent.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and to other employees of the organization.

COMPUTER SKILLS: Advanced skills: Ability to navigate and use internet/intranet, cross functional Enterprise Resource Planning software, the MS Office package, and other software programs and packages to their potential to provide a work product fitting to the level of the position. Must be able to perform troubleshooting

MATHEMATICAL SKILLS: Intermediate Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS: The following are physical labor characteristics associated with this job.

· Standing – Under 1/3 of day

· Walking – Under 1/3 of day

· Sitting – 1/3 to 2/3’s of day

· Using hands to handle or feel – 1/3 to 2/3’s of day

· Reaching with hands and arms – Under 1/3 of day

· Kneeling or crouching – Under 1/3 of day

· Talking or hearing – 1/3 to 2/3’s of day

WORK ENVIRONMENT: The following are characteristics associated with the environment in which this job is typically performed.

· Quiet conditions (examples: library, private office)

SALARY RANGE

The starting annual base pay for the role is between USD $59,000.00 and $63,000.00. The actual base is dependent upon many factors, such as training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for variable bonus programs and benefits.

ABOUT TDK-LAMBDA AMERICAS INC.

Acquired by TDK in 2008, TDK-Lambda Americas Inc. represents the culmination of three well-established North American power manufacturers: Electronic Measurements Inc., Lambda Electronics, and Innoveta Technologies. We have earned the reputation of being a trusted world-class organization through a history of providing reliable and innovative power supplies. Our broad product offering features over 6,000 models that are suited for many applications, including medical, industrial, broadcast, defense, factory automation, and LED/LCD signage. Our view is that "power supply" is more than just an electronic device, but the heart of our customer's systems. This belief has helped us become a global leader in our industry.

We employ approximately 300 people in our engineering, manufacturing, and sales offices across the United States. At our company, we value the work and ideas of our employees. They are encouraged to express their opinions and take the initiative, which has helped with the growth of our community and kept us at the cutting edge of new technologies. We offer our employees not only a career opportunity but also an environment that allows them to succeed.

TDK-Lambda Americas offers great benefits and perks, including healthcare benefits, a 401(k) with match, paid time off (PTO), educational assistance, recognition plans, service awards, and performance-based awards.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. TDK-Lambda Americas is an Equal Opportunity, Affirmative Action Employer and is committed to the full inclusion of all qualified individuals. In keeping with that commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations to perform the essential functions of the position.