Job Description

POSITION

Sales Coordinator

JOB DESCRIPTION

The Sales Coordinator position reports to the Director of Sales but supports the entire sales, marketing, and catering departments. The position has a variety of duties, the two most important are to drive client satisfaction and resort revenue. The position requires a cheerful disposition as it works with clients and many departments within the resort.

REPORTS TO

Director of Sales

KEY RESPONSIBILITIES

• Distribute 3 months of GRC Reports to Revenue Management and Team
• Developing contracts based on information provided by the sales team.
• Contract follow-up and documentation tracking (ie. Credit cards, deposits, rooming lists, golf pairings, restaurant reservations, and Banquet Event Order (BEOs) signatures).
• Update and develop Marketing Calendar.
• Phone back-up / messages.
• Pull reports (Versa, Sales and Catering, Group Sales, Knowland, and Revinate Reports
• Tradeshow preparation (collateral stocked, package preparation, giveaway ordering).
• Printing the 10-day BEO packages for catering manager.
• Ensure customer files are on-line for accounting (contracts / BEOs/ shred credit card information).
• Work with sales and catering on special event reservations and deposits.
• Work with Activities Manager to orchestrate activities
• Additional ad hoc activities as identified.
• Create and send out band and other miscellaneous contracts.
• Distribute Pop-Up / Revised BEOs to all departments.
• Put together a Pre-Conference packet / Booklet for clients when needed.
• Assist with Bid binders (when required).
• Manage department checkbook and expenses. Coordinate with finance on overall budget and expenses.
• Performs other job-related duties as assigned.
• Handle non group reservations (small groups under 10)

QUALIFICATIONS & SKILLS

• High school diploma or equivalent preferred.
• Related experience is preferred but not required.
• Must be 18 years of age or older.
• Must have the ability to communicate in English.
• Must have a self-starting personality with an even disposition.
• Must be willing to "pitch-in" and help co-workers with their job duties.
• Must be a team player.
• Must have strong computer/technology skills.
• Must have strong presentation skills.
• Must have excellent organizational skills with extreme attention to details.
• Must be customer service oriented.
• Must be able to pass a background check.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

PERFORMANCE STANDARDS

Customer Satisfaction

• Serve as a guest relations ambassador and deliver high-level service.
• Uphold Shangri-La's professional, courteous, and guest-focused standards.

Work Habits

• Maintain punctuality, adaptability, and a proactive problem-solving attitude.

Safety & Security

• Follow all safety policies, emergency procedures, and chemical handling protocols.
• Report hazards and practice safe lifting and kitchen safety procedures.

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The duties of this position are primarily performed in indoor climate conditions.

ADDITIONAL NOTES

This role summary outlines core duties but is not exhaustive. Other responsibilities may be assigned. This position is at-will and subject to change at the discretion of the Company.