Job Description

Overview

***CoolToday is Now Hiring Sales Coordinator***

Exceptional Work Life Balance!

Looking to work for a company that puts people first?

what about working in a fun and collaborative environment?

Perhaps 401K match means the most to you?

CoolToday is currently seeking a Sales Coordinator to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Sales Coordinators are an integral part of our team as they are one of the first impressions of our company to our customers by scheduling service appointments, ensuring our schedules are big properly managed, calling to confirm appointments and processing many different types of paperwork. Successful candidates will have high attention to detail, the ability to multi-task and be highly organized. This position is primarily responsible for coordinating installations for maximum customer satisfaction while maintaining a high level of profitability through efficiency and productivity.

We are Florida’s premier heating and cooling company. We are passionate about growing our business through lifelong relationships with our customers, team members and community.

What’s In It for Me?

• Market Value Compensation ($18-$23HR) Plus Commission
• We are looking for schedule flexiblity for any hours from 7am to 8pm, 7 days a week
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%.
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment

Responsibilities

What Will I Do?

• Schedule installation appointments for all locations via phone and email
• Create purchase orders for equipment and coordinate delivery as needed.
• Call customers to confirm service appointments.
• Ensure service appointments are filled each day by continuously reviewing the schedule and maintaining flexible client lists.
• Reassign and reschedule service appointments as needed to drive revenue generation.
• Coordinate with vendors and subcontractors on scheduling changes.
• Provide field support with paperwork processing as needed.
• Work with install Managers to address scheduling bottlenecks or issues.
• Create daily reports.
• Full-time 40+ Hours per week
• Subject to work nights/Weekends and some holidays
• Provide all clients with a 5-Star experience!
• Ensure all actions are in alignment with company core values.
• Maintain communication with clients and internal teams.
• Outbound dial all lead generated to schedule appointments.
• Complete email and text communication with perspective clients

Qualifications

Do I have What it Takes?

• High School Diploma or GED
• Experience in Office Administration, Appointment Scheduling or Dispatch
• Excellent organizational skills
• Advanced Microsoft Excel skills
• Experience with Service Titan a plus!
• Ability to balance multiple priorities at one time.
• Experience working with customers and providing outstanding service.
• Trades Experience a Plus
• A minimum of 2-year call center experience.
• Service Titians a Plus
• Detail orientated.
• Excel
• Multi-tasking abilities
• Proficient outbound phone skills
• Proficient written and computer skills

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.