Pre-screening and Conducting system checks on applications to ensure alignment to process and policy requirements
Robust MIS and Tracking of all applications & supporting NSM in delivery of MI, critical for internal sales monitoring
Support sales team in Fulfillment of Pay orders and clearance letters at Other Banks
Chub management - Safe custody of documents submitted by respective sales officers/Advisors
Co-ordinate with sales teams and prepare mandatory reports on deferrals, buyouts, mystery shopping or any other ad hoc reports whenever required
Monitor & follow up with sales staff on CRM leads & ONR
To co–ordinate with the sales teams on pending issues related to complaints, mis selling or fraud
Support in reducing error rate in submissions to increase efficiency as per the lean principles
To promptly manage issues highlighted by sales team related to customers, to avoid complaints
Handling all office equipment for required maintenance support
Follow up with Sales staff on mandatory trainings
Facilitate system accesses for new joiners and access management/asset take over and reconciliation for staff exits
Working within policies and procedural parameters as per Audit requirements
Working in coordination with the Admin/HR/Operations team
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query.
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
