Job Description

Hilton Garden Inn
The Hotel Sales Coordinator plays a key role in supporting the Sales Department while ensuring seamless execution of group business and events. This position is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced hospitality environment and is comfortable balancing sales, operations, and guest-facing responsibilities.
This role requires flexibility, including working a minimum of two Front Desk shifts per week (typically mid-shift) and weekend availability.
The Sales Coordinator provides administrative and operational support to the Sales team, manages group bookings from contract through departure, and serves as the on-site contact for events. This individual will also support Front Desk operations to ensure an exceptional guest experience aligned with Hilton brand standards. Key Responsibilities Sales & Group Coordination

• Input and manage group blocks, reservations, and rooming lists in the property management system and Delphi (preferred)
• Prepare and distribute contracts, agreements, and proposals
• Manage group masters, including billing setup, routing, posting, and final reconciliation
• Track group pick-up, cut-off dates, and inventory to maximize occupancy and revenue
• Communicate all group details clearly across departments (Front Desk, Housekeeping, F&B, etc.)
• Maintain accurate and organized records for all group and event business

Event & Banquet Execution

• Serve as the on-site event contact and supervisor for all meetings and banquet functions
• Oversee execution of Banquet Event Orders (BEOs) to ensure all details are met
• Coordinate with operations teams on setup, service, and breakdown
• Troubleshoot and resolve issues in real time to ensure client satisfaction
• Conduct post-event follow-up as needed

Front Desk Responsibilities (Required)

• Work a minimum of two Front Desk shifts per week, including weekends (mid-shift typical)
• Assist with guest check-in/check-out, reservations, and guest inquiries
• Provide exceptional customer service and uphold Hilton brand standards
• Support the Front Desk team during peak periods and high occupancy

Revenue, Reporting & Systems

• Monitor group performance, including pick-up and pacing reports
• Assist with basic revenue management tasks and inventory control
• Support lead and RFP management, ensuring timely responses
• Prepare reports as needed (sales activity, group status, etc.)
• Utilize Microsoft Office (Excel, Word, Outlook) and hotel systems efficiently

Operations & Collaboration

• Act as a liaison between Sales and hotel departments to ensure seamless execution
• Attend and contribute to BEO and operations meetings
• Coordinate VIP arrivals, amenities, and special requests
• Ensure compliance with brand standards, contracts, and internal processes

Additional Duties

• Support site tours, client visits, and sales initiatives as needed
• Assist with client communication, follow-up, and relationship building
• Maintain organized digital and physical files
• Perform other duties as assigned by management

Qualifications

• Strong organizational skills with exceptional attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook required)
• Delphi or similar sales/catering system experience preferred
• Previous hotel, sales, or Front Desk experience strongly preferred
• Flexible schedule with required weekend availability