Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Helps ensure compliance with and completion of all daily operational procedures by the Sales department.
• Maintain knowledge of all hotel services/features and hours of operation.
• Maintain complete knowledge in the use of all office equipment, computer, and manual systems.
• Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
• Familiarization with current customers and hotel accounts.
• Working knowledge of the front desk and desk operations.
• Perform miscellaneous support services, including filing, gathering information, organizing the sales office, and helping to keep sales work area neat, clean, and presentable to clients or hotel staff.
• Ensures communication with General Manager, all other Department Managers, and staff.
• Other duties as assigned.

Responsibilities
Provides clerical/secretarial and administrative support for the Sales department, including dictation, typing, computer.
input, filing, tracing, answering telephones, printing reports and departmental records/logs. Qualifications

• High school graduate.
• Minimum 1-year administrative experience.
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
• Ability to provide legible communication.
• Computer skills.
• Previous guest relations training.
• Familiarity with preparing statistical reports.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!