Job Description

Working at Freudenberg: We will wow your world!

Responsibilities:

Order & Customer Management

• Oversee sales order entry, price updates, and quotations for customers.

• Coordinate customer code creation, master data updates, and vendor forms.

• Manage Proforma Invoices, datasheets, and account statements circulation.

• Handle receivables including CN/DN preparation, payment adjustments, and short payment reconciliations.

Coordination & Communication

• Liaise with the Manufacturing plant for dispatches, deliveries, and production planning.

• Coordinate with transporters for undelivered materials and logistics for air freight.

• Address toll-free enquiries, C4C enquiries, and inside sales activities across segments.

• Collaborate with Finance for account statement follow-ups and taxation queries (TCS/TDS).

Reporting & Compliance

• Prepare and circulate weekly sales trackers, crisis reports, and pending order lists.

• Ensure monthly KPI verification and inventory coordination.

• Support audit-related queries, & IT tickets.

• Manage year-end master updates, and policy updates.

Projects & Process Improvement

• Lead and support order automation projects, project reporting, and product tagging coordination.

• Drive continuous improvement initiatives to streamline customer service processes.

• Ensure compliance with company policies, audit requirements, and industry standards.

Qualifications:

3 - 5 years of experience with Bachelor’s degree in any field (preferably commerce, marketing) with strong preference for analytical skills. Master degree preferable.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Chem-Trend Chemicals Co. Pvt. Ltd.