Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 408 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
-Handle incoming calls professionally, following hotel telephone etiquette and directing enquiries to the appropriate department.
-Manage daily email correspondence, responding to enquiries promptly and professionally and ensuring proper follow-up.
Input and maintain group bookings and ensure all booking activities are updated accurately and promptly.
-Prepare sales reports and maintain accurate records and filing in line with hotel procedures.
-Coordinate and arrange site inspections for prospective clients.
-Support the Sales team with quotations, proposals, contracts and other sales-related documentation.
-Respond to client enquiries, feedback and complaints professionally, ensuring timely follow-up.
-Escalate incidents, irregularities and service concerns to the appropriate management team.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
