Department: Vertus
Company: Vertus Residential Management Limited
Reporting to: General Manager - Vertus Edit Aparthotels
We're looking for an ambitious and proactive Sales Coordinator to support sales at Vertus edit (3 & 15 West Lane), home to 378 premium serviced apartments in Canary Wharf's Private Estate.
You'll be a key point of contact for prospective guests and corporate clients, responding to enquiries with pace, accuracy and persuasive sales communication. From first contact to confirmed booking, you'll help turn interest into revenue while making every interaction feel effortless.
You'll support lead generation, account management and revenue initiatives, keeping close to market trends and the competitive landscape. By building strong relationships and looking after every opportunity, you'll help position Vertus Edit as the preferred accommodation partner in Canary Wharf.
Salary: £35,000
Respond to inbound sales enquiries, qualify each opportunity and follow up proactively to maximise conversion.
Action meeting room enquiries on the same day wherever possible, and always within 24 hours.
Develop strong relationships with new and existing customers, creating opportunities for future bookings and repeat business.
Bring the brand to life at trade shows, FAM trips and customer events, helping to grow awareness and new business.
Build relationships across the Canary Wharf community to strengthen our network and expand the customer base.
Manage group, relocation and corporate bookings from proposal through to confirmation, keeping the process clear, accurate and commercially focused.
Prepare clear internal briefing materials for VIP arrivals to protect account satisfaction and encourage repeat business.
Research and contact potential customers to generate leads, open doors and build the sales pipeline.
Work to Vertus Edit brand standards and KPIs, using proven sales techniques and consistent follow-up to improve enquiry-to-booking conversion.
Lead engaging site tours for prospective corporate clients and bookers, helping them see why Vertus Edit is the right choice.
Support the Sales Manager with delivery of the hotel's Annual Sales Plan, including RFP submissions, account retention activity and presentation materials.
Help create sales procedures, templates and practical efficiencies that support commercial performance.
Partner closely with Operations and Front of House to deliver service excellence throughout the client journey and secure repeat business.
Provide management with clear reports on customer needs, challenges, interests, competitor activity and opportunities for new products and services.
You'll be organised, proactive and confident speaking with customers. You'll combine strong sales instincts with careful attention to detail, keeping enquiries moving while creating a warm, professional experience.
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
Canary Wharf Group is a company based out of Canada Square, London, United Kingdom.
