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  Support Key Account Managers with opportunity and sales order processing.
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  Monitor order fulfilment status and resolve outstanding sales issues.
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  Work closely with Sales Managers, Directors, and Account Managers to create and process sales orders.
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  Liaise with Logistics and Operations teams regarding fulfilment timelines and delays.
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  Process reallocations and create new sales orders where required.
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  Ensure sales activities are completed within agreed timelines.

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  Maintain accurate sales transaction records.
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  Generate and process Return Authorisations (RAs).
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  Support claims management and credit-related processes.
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  Coordinate with Finance to ensure accurate invoicing and credit management.
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  Assist with credit insurance administration and system updates.

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  Coordinate customer onboarding and setup processes.
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  Manage Terms & Conditions documentation and compliance requirements.
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  Maintain accurate customer records within CRM and ERP systems.
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  Ensure customer information is current, complete, and accurate.
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  Capture and maintain sales leads from trade shows, customer enquiries, and campaigns.
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  Manage customer distribution lists and sales-related databases.

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  Assist with customer queries when Account Managers are unavailable.
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  Provide support across multiple sales territories, including: Europe, Middle East/ Far East/ Asia, South America, Australia, United States, Mexico
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  Prepare sales reports and provide real-time territory insights.
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  Support audits and continuous process improvement initiatives.
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  Assist with customer reviews, reporting, and annual SOP updates.
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  Provide ad hoc support to ensure smooth sales operations.

Requirements

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  BCom Degree or Diploma with a major in: Marketing, Logistics, International Trade Or a related commercial qualification

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  2-4 years' relevant work experience.
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  Experience in Sales Coordination, Sales Support, Customer Service, Commercial Administration, or a related role.

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  Experience working with NetSuite or similar ERP systems.
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  Strong Microsoft Office skills, particularly: Excel, PowerPoint, Word
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  Experience managing customer data and sales-related administration.
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  Understanding of commercial finance processes.
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  Professional email communication skills.

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  Strong analytical and reporting abilities.
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  Excellent planning and organisational skills.
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  Ability to manage multiple priorities and meet deadlines.
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  High attention to detail and accuracy.
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  Strong verbal and written communication skills.
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  Ability to build and maintain effective relationships.
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  Self-motivated and capable of working independently.
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  Professional, discreet, and customer-focused approach.

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  You'll become part of a collaborative and high-performing team that supports international sales operations across multiple markets.
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  This role offers excellent exposure to sales, finance, logistics, customer management, and commercial operations, making it an exciting career opportunity for someone looking to grow within a dynamic business environment.

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  If you are an organised problem-solver who enjoys supporting sales success and building strong working relationships, we'd love to hear from you.
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  Apply today and help drive operational excellence within our Sales Enablement team.