Job Description

The Sales Coordinator provides administrative and operational support to the Sales team by coordinating customer orders, preparing quotations, maintaining sales records, and ensuring timely communication between customers, production, logistics, and internal departments. The role helps ensure smooth order processing and contributes to achieving sales objectives while maintaining high levels of customer satisfaction.

• Prepare quotations, sales orders, and customer documentation.
• Coordinate order processing from receipt through delivery.
• Maintain accurate customer records, pricing information, and sales databases.
• Liaise with Production, Planning, Logistics, and Finance to ensure timely order fulfillment.
• Follow up on customer inquiries, quotations, and pending orders.
• Track delivery schedules and update customers on order status.
• Assist the Sales team in preparing reports, presentations, and sales forecasts.
• Coordinate sample requests and product documentation.
• Support tender submissions and contract documentation where applicable.
• Ensure all sales documentation is accurate and properly filed.
• Generate periodic sales reports and performance summaries.
• Perform other duties assigned by the Sales Manager.

Qualifications

• Bachelor’s Degree in business administration or relevant field from a recognised University or Institution.
• Certification in sales or marketing will be an asset.

Additional Information

• Good computer skills (MS Office)
• Knowledge of CRM software would be a plus

Experience Requirements:

• Proven experience in sales.
• Prior rExperience as a sales coordinator or in other administrative positions will be considered a plus

Attributes and Behaviours:

• Communicates effectively and appropriately.
• Well-organized and responsible with an aptitude in problem-solving
• Excellent verbal and written communication skills
• A team player with high level of dedication
• Adjusts quickly and effectively to changing conditions and demands.
• Personally demonstrates that customers are a high priority.