Job Description

The Position:

The Sales Coordinator serves as the primary administrative and operational support partner for the Major Accounts and Sales team. This role is responsible for coordinating customer onboarding, managing contract administration, supporting pricing and billing processes, maintaining customer records, preparing reports, and ensuring exceptional service for key commercial, industrial, municipal, and regional accounts.

The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This position plays a critical role in supporting customer retention, contract compliance, revenue growth, and operational excellence.

Why you need to join us!

Waste Connections is not only the best waste services company in North America, it is also an amazing place to realize your potential, make decisions, have your voice heard, and partner with extremely hard working and passionate people! We seek servant leaders, mentors, top performers, and fun people. At Waste Connections, we value each individual’s unique background, experience, and passion to make us a great place to work.

Our people mean everything to us.

• CULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.

• INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

Job Duties:

• Prepare, review, and maintain customer contracts, service agreements, amendments, and supporting documentation.
• Coordinate customer onboarding, service implementations, and contract renewals.
• Monitor customer service requests and ensure timely resolution of issues.
• Track contract expiration dates and renewal opportunities.
• Ensure pricing, service levels, and contractual obligations are accurately documented.
• Generate proposals, agreements, presentations, and customer correspondence.
• Prepare weekly and monthly sales reports, activity reports, and performance metrics.
• Assist with bid submissions, RFP responses, and municipal proposal documentation.
• Enter and maintain pricing updates and customer account changes.
• Support retention efforts through exceptional communication and responsiveness.
• Track key performance indicators related to major account retention and growth.
• Communicate with dispatch to coordinate special deliveries or pickups when situations have escalated past customer service.

Requirements:

• 2-5 years of customer service, sales support, account coordination, or administrative experience.
• Experience working with contracts, pricing, billing, and customer records.
• Excellent communication and organizational skills.
• Strong team player with the ability to build and foster relationships.

Successful candidates are those who seek to thrive in an environment of operational excellence and accountability. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future"

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.