Job Description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Sales Coordinator

Institutional Sales | Global Sales Administration, APAC

About the Role

-We support the world’s researchers, learners, innovators, and leaders by publishing peer-reviewed research, developing career-ready skills, and delivering AI-powered learning and knowledge tools. We are currently seeking a Sales Coordinator to join our APAC Sales Administration Team, supporting institutional customers predominantly in Australia and New Zealand.

-As a Sales Coordinator, you will provide administrative and operational support to our Institutional Sales team, working closely with Account Managers to ensure the efficient management of customer accounts, sales transactions, licensing agreements, and invoicing activities. This is a great opportunity for someone who enjoys variety, problem-solving, and building strong working relationships across a global organization.

About Our Business

Products: Academic journals, books, and research content, delivered mainly through Wiley Online Library, and offered through annual subscriptions, one-time purchases, and licensing agreements.

Customers: Universities and colleges, corporate R&D organizations, hospitals and healthcare institutions, and other academic and research-focused organizations.

What You'll Do

• Provide administrative and operational support to Account Managers throughout the sales cycle, including assisting with new and renewal pricing, quotations, and proposals.
• Process electronic journal orders (new and renewal) accurately within our CRM system, partnering with colleagues across departments to ensure timely and correct revenue invoicing.
• Use our Contracts Lifecycle Management (CLM) system to support the contracting process, liaising with the Contracts team — particularly during our peak renewal season (November–April).
• Generate customer reports and usage figures upon request to support good customer service.
• Build broad competence across the systems used to support the Sales team, becoming a go-to point of contact for reporting information.
• Respond to ad-hoc queries from Account Managers, customers, and agents on system issues, invoicing, and licensing workflows, routing more complex queries to the right person.
• Attend meetings with agents or customers as needed to support Account Managers and provide backup information.
• Build and maintain working knowledge of Institutional Sales business models, as well as broader awareness of adjacent areas such as Print products, Rights & Licensing, and Editorial.
• Maintain accurate account and opportunity records in our CRM database, keeping sales data current and audit-ready.
• Participate in internal team meetings, reporting status updates to your supervisor and the wider team.
• Take on additional tasks, responsibilities, or projects as needed to support the Sales Admin team.

What You Bring

• A strong customer focus — you're able to anticipate customer needs and identify opportunities that benefit them.
• A collaborative mindset, with the ability to work cooperatively across teams and build trust with a wide variety of stakeholders.
• Personal accountability — you take ownership of your work, follow through on commitments, and stay aware of where things stand.
• Strong, flexible problem-solving skills — you ask the right questions, weigh pros and cons, and know how to cut through complexity.
• A results-driven approach — energy, persistence, and a determination to meet deadlines even when challenges come up.
• Comfort working with CRM systems and other sales/reporting tools (training provided).
• Excellent written and verbal communication skills.

Additional Details

Location: Melbourne, Australia

Travel: Minimal. You may occasionally be asked to attend our annual Global Sales Meeting; business travel for other purposes is rare.

Team: You'll report into the Senior Manager, Global Sales Administration APAC, as part of the broader APAC Sales Administration Team.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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