Job Description

Omni Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.
Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Sales Coordinator

We are looking for a talented and organized individual to support the Sales Managers and Director of Sales and Marketing. This position provides opportunity for potential growth into a Hospitality Sales role in the future.

Responsibilities:
• Prioritizes work load and meets deadlines as assigned by Directors and Managers. Notifies managers when there are conflicting priorities or issues with completing tasks before due date.
• Answers phones, qualifies inquiries to determine which sales manager will be the sales contact, and ensures that a manager speaks to caller on initial call.
• Provides customer service to guests on the phone and in person in a friendly and professional manner in accordance with Omni’s Service Culture Standards.
• Maintains Salesforce electronic files and ensures that all information is included in bookings, i.e. correspondence, contracts, credit applications, BEO’s, fax information, tentative and definite booking recaps.
• Coordinates general office functions. Including ensuring that the office environment is neat and organized, equipment is properly maintained, and supplies are ordered.
• Processes VIP Amenity requests.
• Assists with Guest Reservations for VIP site visits, Comp Requests and other reservations
• Ensures that all managers receive messages in a timely manner. (Messages to include name and phone number of caller, date, organization, time call received and to whom the message was given.)
• Assist sales managers in pre-trip planning and post-trip follow up by assisting with reservations, expense planning, P.O. requests, arranging and shipping collateral.
• Assists convention services with management of group bookings to include reservations, managing master BEO book, reports, resume’s, general administrative functions and projects as assigned.
• Assist with Group Commissions- logging, processing and billing
• Assist with purchasing requests
• Requisition of service and repairs of office equipment-via Synergy.
• Speak to or correspond with clients to confirm event details in the absence of manager.
• Observes policies and procedures as specified in the Omni Associate Handbook.

Requirements:
• Excellent communication skills
• Multitasking and analytical skills

Skills & Qualifications:
• Experience with microsoft platforms- Word, Excel, Power Point
• Strong Customer Service Skills
• Must be able to multitask.
• Critical thinker and problem-solver.
• Works well with a team.
• Organized and self-motivated.
• Excellent time management.
• Exceptional at communication and building relationships.
• Has interest and experience with social media

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.