Job Description

The Sales Coordinator is responsible for managing the flow of work for the department. This includes the coordination of in-house paperwork and client contracts. The sales coordinator will assist with the creation of documentation, handle departmental phone calls, generate reports, handle special projects, and qualify/distribute leads and inquiries. The position will be one of the hotel’s key administrators of Delphi.

Role and Responsibilities

• Prompt answering of phone calls and placement to the correct sales team member. Provide assistance, answer questions from in-house conference guests, and directs them to the appropriate team member.
• Ensures prompt issuance of the proposals, contracts and collateral requests given by Sales Managers.
• Follows through with input and production of contracts in consultation with Director of Sales.
• Prepares a variety of letters, memos, contracts and proposals for the assigned market. Distributes sales and statistical booking productivity reports, booking and contracts to the appropriate departments.
• Responds to telephone inquiries, distributing incoming calls, taking messages, giving out information and responding to customer complaints in the absence of the Sales staff.
• Files a variety of materials and updates the sales activity trace system. Ensures a properly organized work environment.
• Assists Director with administrative advertising and marketing duties.
• Prepares special requests and amenities as required for VIP guests.
• Replenish sales kit supplies and prepares the kits for the team.
• Ensures that sales and catering supplies are ordered and keeps the inventory of all supplies and collateral.
• Assists in the preparation of in-house sales promotions, receptions and client functions.
• Follows-up on bookings and obtains additional information for various to complete the sales file.
• Facilitates and expedites all dealings with clients (including the finalization of contracts) after negotiations with clients are finalized.
• Maintains and updates database.
• Assists in the greeting and departure of groups and/or site inspections or walk-ins.
• Attend weekly, sales meeting and/or committee meetings as assigned and takes minutes for meetings as requested.
• Other duties as may be assigned.

Qualifications

• Minimum of 2 years experience in a Hotel or related industry.
• Post-secondary degree in hospitality or tourism is an asset.
• Ability to communicate effectively with all levels of guests, employees, and management.
• Excellent organizational, computer, analytical, and problem-solving skills.
• Very Strong oral and written communication skills.
• Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.
• For internal candidates you must be an active employee in good standing with the company and employed for a minimum of 12 months

Compensation

60-65k

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.

Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

We thank all applicants; however, only those selected for an interview will be contacted.