Schulte Hospitality Group and the Mining Exchange Hotel is seeking a dynamic, service-oriented Sales Coordinator to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development We want you to feel engaged, empowered, and excited to grow with us After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants
JOB DUTIES AND RESPONSIBILITIES
- Assists with identifying and soliciting new accounts
- Assists with maintaining existing accounts
- Assists with achieving monthly revenue booking goals
- Assists with completing daily/weekly/monthly reports
- Receives and responds to requests for information and inquiries by responding directly to the customer or routing calls to the appropriate team member
- Composes and distributes routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM
- Ensures all documents are completed accurately and on time and maintains sales records and filing system
- Reserves conference space and books blocks of rooms for guests
- Assists with set up, maintaining, and clearing of banquet space before and after events
- Administers group and meeting/banquet events including greeting all groups, creating and placing welcome amenities in rooms, finalizing items with the group at check in/out
- Follows up with past clients to ensure guest satisfaction
- Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc. to ensure that all deadlines are met
- Responds to all guest inquiries and third party meeting leads in a timely fashion
- Details banquet event orders and distributes to staff
- Creates and maintains group blocks and catering/banquet events in the property PMS systems
- Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations
- Works closely with front desk to ensure accuracy of reservations, groups, events
- Works client-related special events
- Abides by Prime Time Selling hours
- Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.).
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Responsible for coordinating internally with the sales & marketing team.
- Generating reports, preparing proposals, collections details , coordinating with clients & suppliers.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders).
- Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
- Manage and maintain sales executives and managers schedules, appointments and travel arrangements.
- Assist sales team by managing schedules, filing important documents and communicating relevant information.
- Arrange and co-ordinate meetings, events and any appointments.
- Record, transcribe and distribute minutes of meetings.
- Interaction with client in regards to leads, hotel needs and client travel.
- Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
- Perform hotel site tours with potential clients in the absence of sales managers.
- Monitor, screen, respond to and distribute incoming communications.
- Design, upload, extract and maintain customer databases.
- Create and manage Company and Travel Agent profiles on the property management system.
- Should know the process of merging profiles.
- Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
- Print Daily Sales reports for each sales managers and submit to Director of Sales.
- Print Sales manager productivity reports for each sales managers and submit to Director of Sales.
- File and retrieve documents and reference materials.
- Conduct research and collect data to prepare reports and documents.
- Utilizes efficient sales strategy for the maximization of hotel revenue.
- Coordinates necessary arrangements with vendors relating to sales.
- Establishes strong relationships with vendors to ensure maximization of hotel revenue.
- Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
- Respond to complaints from customers and give after-sales support when requested.
- Ensure the adequacy of sales-related equipment or material are available at all times.
- Other duties as assigned by Director or sales or the management.
- Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
- Minimum of High School education, post-high school education preferred
- Minimum of one (1) year in hotel or conference Catering/Sales Assistant role
KNOWLEDGE, SKILLS AND ABILITIES
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this positionPaid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policySpecific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.
