Job Description

The Sales Coordinator will be an integral part of our team, ensuring smooth operations and excellent customer service. This role involves a range of administrative and coordination tasks, allowing you to make a significant impact on our sales process. Your work will directly contribute to the success of our Sales Engineers and the overall growth of the company.

Key Responsibilities:

1. Customer Support:

   • Address customer inquiries via email and phone in a professional and timely manner.
   • Provide accurate information about products, services, and pricing.

2. Sales Quotation Management:

   • Prepare and send sales quotations based on customer requirements.
   • Follow up on sent quotations and update the sales team on progress.

3. Sales Coordination:

   • Assist the UAE sales team in managing day-to-day sales operations.
   • Coordinate with internal departments to ensure timely delivery of products and services.
   • Maintain and update sales records, reports, and customer data.

4. Administrative Support:

   • Ensure proper documentation of all sales-related activities.
   • Monitor and respond to emails professionally, maintaining excellent email etiquette.
   • Organize and schedule meetings for the sales team as required.

5. Data Management:

   • Use Microsoft Excel to manage sales data, generate reports, and perform analysis.
   • Maintain accurate records of customer interactions and transactions.

Qualifications and Skills:

• Minimum 1+ years of experience in a sales support or coordination role.
• Proficiency in Microsoft Excel and other MS Office tools.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High level of attention to detail and accuracy.
• Good understanding of email etiquette.
• Ability to work collaboratively with the sales team and independently when required.

• Provide administrative support to Sales Engineers, including quotation preparation, submittal management, and invoicing.
• Coordinate with customers regarding delivery schedules, order inquiries, and any post-sales support.
• Maintain accurate records and ensure timely follow-ups on customer requests and inquiries.
• Assist in data entry, report generation, and the organization of sales-related documents.
• Liaise with other departments to ensure a seamless flow of information and efficient order processing.
• Stay updated on product knowledge and industry trends to provide accurate information to customers.
• Support the Sales team during busy periods and assist in achieving sales targets.
• Handle customer complaints and provide effective solutions, ensuring customer satisfaction.
• Maintain a professional and positive attitude, representing the company's brand and values.

• Basic computer skills and proficiency in MS Office applications are essential.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues.
• A willingness to learn and adapt to new systems and processes, especially regarding HVAC systems.
• Strong organizational skills and attention to detail to manage multiple tasks and prioritize effectively.
• Ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy.
• A positive and proactive attitude, with a problem-solving mindset.
• Fluency in English is required, and knowledge of other languages is an advantage.
• Previous experience in a similar administrative or sales support role is preferred but not mandatory.
• A minimum of a high school diploma or equivalent; a college degree in a relevant field is desirable.
• A passion for customer service and a commitment to delivering exceptional support.

Founded in 1971, the Al Shirawi Group has been serving people & industry for the last five decades. The Al Shirawi Group of Companies, grew from an unrelenting passion to provide the Middle East with high-quality solutions in the trading, industrial, distribution, contracting and service industries. From the Group’s humble beginning as a trading house, today, Al Shirawi is a burgeoning conglomerate and one of the most reputed names in the Middle East with offices across the GCC region in Qatar, Oman, Kuwait , India and Egypt.

Powered by a 10,000+ workforce and supported by the latest technology and infrastructure, the Group has established itself as one of the largest, most trusted and prestigious partners for leaders across the Persian Gulf. Through its diverse industry expertise and over 35 companies, Al Shirawi has remained committed to ensuring excellence in every product and offering, enabling its business units to leave an indelible impact in the global market.

Since its inception, Al Shirawi has striven to create a culture where each individual feels seen and valued, rooted in excellence, transparency, compassion, honesty, empowerment and discipline. The Group has won multiple prestigious awards for years — a testament to the technical pedigree, people-centric approach and desire to serve the community with sustainable, cutting-edge solutions.