Job Description
Sales Coordinator
Department: Customer Services - Sales
Employment Type: Permanent
Location: Bradford on Avon, United Kingdom
Reporting To: Owen Dixon
About AB Dynamics
AB Dynamics is one of the world’s leading specialists in automotive test systems, supplying a range of advanced solutions including driving robots, ADAS soft crash targets and driving simulators to all major vehicle manufacturers and Tier 1 suppliers globally. The company's unique technology is used for many applications including the development of autonomous vehicles.
Roles Overview
The Sales Coordinator acts as the primary liaison between the customers and the broader business, handling customer quotes and orders, and maintaining global client communication. The ideal candidate will be innately driven, motivated and passionate about excellent customer service delivery, capable of delivering accurate timely work, and able to work autonomously and part of a team. The successful candidate will also hold shared responsibility for maintaining our upcoming web shop and phone application, and coordinate and administer orders transiting it.
Core Responsibilities
- Handling enquiries, quotes and orders promptly within specified time frames
- Establishing and maintaining strong relationships with key customers and prospects
- Providing customers with timely updates on product information and any changes to their quotes and orders, ensuring they are not left waiting
- Proactively following up on outstanding quotations regularly
- Active maintenance and coordination of our eCommerce web shop once live
- Participating in weekly planning meetings and sharing relevant information
- Processing customer equipment returns as and when required
- Assisting and collaborating with colleagues in the sales team and across the business
- Assist with the maintenance of ERP data activities, such as pricing
What are we looking for?
Essential
- 3+ years’ experience in a sales coordination role
- Experience working with sales processes an ERP business system environment
- Capable of managing multiple tasks simultaneously under pressure
- Highly customer focused with excellent verbal and written communication skills
- Ability to look for excellence in everything you and have a built-in drive to want to deliver for our customers
- Solid understanding of incoterms, payment terms, invoicing and general business commercial arrangements
Desirable
- Have the confidence to negotiate on pricing, terms and conditions
- Used and operated a digital eCommerce sales platform, preferably swiftcloud
- Previous experience working with IFS ERP business system
- Previous experience working in an engineering organisation
- Ability to interpret and comprehend technical drawings
- Competent in using common IT software, such as MS Excel, Word, etc
- Fluency in additional languages
Person Specification
- Reliable and self-motivated team player with the ability to prioritise work
- Maintains a positive attitude and excels in team collaboration
- Flexible approach to work with a proactive problem-solving mindset
- Committed to do what it takes, and takes pride in their work
Why join us?
We are part of the AB Dynamics Group, an innovative, dynamic listed business with a friendly and supportive working environment. In addition to competitive salaries, our attractive benefits package includes:
- Discretionary bonus scheme
- 25 days annual leave, plus bank holidays, which increases every 2 complete years up to a max of 32 days
- Up to 10% matched pension contributions, with option to salary exchange
- Private Medical Insurance – Family cover (Company funded benefit in kind)
- Life Assurance 6x salary
- Option to join Critical Illness Insurance, Dental Insurance and Health screening
- Income protection (Company funded)
- Enhanced parental leave
- EAP including mental, physical and financial wellbeing support
- Enhanced sick pay after 1 years’ service
- Volunteering days – up to 2 per year
At AB Dynamics Group we set ourselves ambitious objectives and strive to work according to our values of customers, people, diversity, innovation, excellence and responsibility. We are committed to promoting equality of opportunity for all staff and job applicants. We do not discriminate against staff based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
We use AI to help us assess applications fairly and objectively.
