• Schedules and prioritizes work load to meet deadlines of all managers
• Act as back up for sales manager(s) with customers
• Help prepare for site inspections, client events, and sales calls as instructed by sales managers
• Types and distributes correspondence, as requested by sales managers
  
  • Ensures that all correspondence is 100% accurate
• Prepare proposals/contracts in a timely fashion: Maximum turnaround time - 24 hours
• Maintains account files and ensures that all information is included in file, i.e. post-convention reports, letters, fax information, etc.
• Books group reservations into the system
• Checks VM for general sales line as well as all incoming lead mailboxes throughout the day
• Answers calls to sales office by third ring
• Ensures that all managers receive messages in a timely manner.
  
  • Messages to include name and phone, group or company name, number of caller, date and time call received
• Maintain close communication with and Director of Sales and/or Sales Managers
• Follow up with clients in a timely and professional manner
• Coordinate with internal operations departments when needed
• Takes detailed inquiry leads and submits to appropriate manager
• Pass all potential leads to group sales to develop group business opportunities
• Assists unassigned managers as needed
• Gathers materials and mails packages to clients, as necessary
• Processes outgoing mail
• Attends Sales Meetings
• Takes minutes at committee/assistant meetings as directed
• Participates in schedule rotation for late coverage on days the office closes early
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules in response to the business needs of the hotel
• Adheres to safety, security and emergency procedures, reacts appropriately during emergency situations and acts promptly to correct hazards
• Performs other duties as assigned

• Must have effective ability to communicate orally or in written form effectively with co-management, internal and external customers
• Experience within Opera and Sales Pro preferred
• Previous Hospitality/Hotel experience preferred
• Must have a valid Florida Driver’s License and good driving record
• Must be able to pass pre-employment testing (i.e. drug test, background check, etc.)
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays

• Ability to read, write and speak English (multi-lingual a plus)
• Ability to understand, follow and give written and oral instructions
• Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
• Ability to work with large groups of people, and age groups
• Ability to plan, organize and conduct a wide variety of activities
• Knowledge of leadership techniques
• Ability to work harmoniously with fellow employees and guests
• Ability to work outdoors including intense or inclement weather conditions
• Abilities (<3 hours per day) walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending
• Ability to frequently (<4 hours per day) lift up to 30 pounds of weight to chest height

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.