Job Description

Who We Are

At Residence Inn Rosslyn, we create a welcoming home away from home for travelers visiting the Washington, DC area. Located in the heart of Arlington, just steps from the Rosslyn Metro and iconic DC landmarks, our newly renovated hotel serves business, government, university, and leisure travelers from around the world.

Our team is passionate about delivering exceptional hospitality through teamwork, service, and genuine care for our guests. We foster a supportive and collaborative workplace where employees are empowered to grow, contribute, and build rewarding careers in hospitality. Whether you’re starting out or advancing your career, Residence Inn Rosslyn is a place where you can thrive while making a meaningful impact every day.

Who You Are

You are a highly organized, proactive, and detail-oriented professional with a passion for supporting sales operations and delivering exceptional guest experiences. You thrive in fast-paced environments, excel at multitasking, and communicate effectively with clients and internal teams alike. You have experience in sales support, event coordination, or a related field, and you take pride in building strong client relationships through timely follow-up and seamless coordination. You are also adaptable and team-oriented, stepping in to support Front Desk operations and guest services as needed to ensure smooth daily operations.

What You'll Do

• Provide administrative support as assigned.
• Point of contact for all rooms only groups after sales turnover
• Maintain reader boards throughout the hotel displaying in-house meetings. Update daily.
• Answer telephone, take phone leads, take and refer messages, and return calls.
• Responsible for inventory control of office supplies.
• Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
• Manage hotel reservations for the sales department as assigned by DOSM.

Qualifications:

• Previous experience in sales, event planning, or hospitality is preferred.
• "Hands-On" team member who is actively involved daily
• Strong organizational, multitasking, and attention-to-detail skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure while handling multiple tasks.
• A proactive, positive attitude with a customer-first approach.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with Delphi and Fosse.
• High school diploma or equivalent; post-secondary education in Hospitality, Event Management, or a related field is preferred.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, allowing you to receive your earnings the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.