Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Sales Coordinator (WSO) | Business Travel

The WSO Business Travel Sales Coordinator provides support to multiple WSO BT Account Directors. The BT sales team is responsible for generating $100+M in annual room revenue – this team is highly seasoned, professional, dynamic, energetic and busy.

The Business Travel Sales Coordinator supports the sales process for the BT Sales team in a fast-paced, ever-changing environment. Attention to detail, multi-tasking and flexibility are critical – the coordinator must be highly organized, proactive and solution oriented, with a positive, collaborative outlook.

This role is based in Four Seasons Hotels and Resorts, New York Worldwide Sales Office, reporting to the Director, Worldwide Sales, Business Travel. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing:

Administrative

• Manage email and calendar workflows in Outlook
• Coordinate travel arrangements, expense reporting, and invoice processing in Concur
• Manage RFP Process through Cvent/Lanyon, Vindow, ReadyBid, and other Corporate Travel RFP Platforms.
• Maintain and update customer profiles in Salesforce.
• Generate sales reports and extract data from Cvent/Lanyon, Salesforce, Excel, and Power BI
• Prepare and update sales presentations using PowerPoint
• Provide virtual meeting support, including scheduling, hosting, and recording sessions in Microsoft Teams

Sales Support

• Serve as a primary point of contact for clients and hotel partners, including managing correspondence during Account Directors’ absence.
• Enter and track sales activities, traces, and leads, ensuring data accuracy and clear communication with hotel partners.
• Provide operational and logistical support for customer events, internal meetings, and sales activities.

Marketing Communications

• Prepare sales presentations and coordinate logistics for customer educational webinars.
• Analyze reports and conduct market research to support business development initiatives.
• Manage event surveys and track ROI for all revenue‑generating activities.

What You Bring:

• Minimum of 2 years of relevant administrative, sales, or hospitality experience preferred.
• Bachelor’s degree from an accredited college or university required.
• Computers and Databases:
  • Intermediate to advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with Lanyon/Cvent, ReadyBid, Vindow, Salesforce, Power BI, Concur, or similar CRM/database platforms preferred.
  • Strong analytical skills and comfort working with reports and data.

Who You Are:

• Highly organized, proactive, and customer‑service oriented.
• Strong verbal and written communication skills.
• Ability to manage multiple deadlines and work effectively under pressure.
• Self‑motivated, result-driven, and solutions oriented.
• Strong relationship‑building skills with both internal and external stakeholders.
• Strong analytical and reporting capabilities.
• Clear and effective communication skills across all organizational levels.
• Ability to independently prioritize and manage workload.

Hourly Wage Range: $32 to $35 USD

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Hotels and Resorts, New York Worldwide Sales Office #LI-Hybrid

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf