Job Description

About the Role:

The Sales Coordinator is responsible for supporting the Sales Team and ensuring the smooth execution of Sales processes and activities. The sales Coordinator will work closely with the sales team, customers, and other departments to facilitate effective sales operations and deliver exceptional customer service.

Key Responsibilities:

• Sales Support: Provide comprehensive administrative and operational support to the sales team, including lead qualification, managing sales inquiries, tracking sales activities, and updating sales databases and CRM systems as required.
• Customer Communication: Serve as a primary point of contact for customer inquiries, requests, and concerns. Respond promptly and professionally, providing accurate information and maintaining a high level of customer satisfaction.
• Sales Documentation: Prepare and maintain sales-related documents, proposals, and presentations. Ensure all documentation is accurate, up to date, and readily accessible for the sales team.
• Sales Staff Onboarding: Assist in the onboarding of new sales team members. Provide guidance on sales processes, tools, and systems to ensure a smooth transition and enable effective sales performance.
• Relationship Management: Foster strong relationships with key customers and business partners. Collaborate with the sales team to identify opportunities for upselling and cross-selling.
• Process Improvement: Continuously identify areas for process improvement and efficiency within the sales department. Propose and implement streamlined procedures to enhance productivity and overall sales performance.
• Provide support for other miscellaneous admin tasks that may arise due to projects and reporting needs.

Skills and Qualifications:

Educational background required / desired:

• Any related field.
• Or equivalent work experience

Work experience required / desired:

• Sales/Customer Service Representative
• Tier 2, Complaints or SME role

Years of experience required / desired:

• 3 to 5 years

Communication skills required / desired:

• 9/10

MS Office applications proficiency required / desired:

• Good

Other qualifications:

• 3 to 5 years of proven experience in BPO in a customer service or sales role (voice)
• Experience in a Level 2 support role (or similar) or as a SME
• Experience working with Tier 1 employers or large captives
• Strong organizational and time management skills, with the ability to prioritise tasks andmeet deadlines.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with internal and external stakeholders.
• Attention to detail and accuracy in data entry, report generation, and documentation.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Ability to work independently as well as collaboratively in a team environment.
• Flexibility to adapt to changing priorities and handle multiple projects simultaneously.