Job Description

About ZIM

In the fast-changing shipping world, ZIM Integrated Shipping Services has set itself apart as an independent carrier with a fresh, unique approach.

ZIM’s strategy as a global niche carrier offers distinctive advantages to customers worldwide. We have created a smart, efficient network that ensures stable, reliable services; and we have made it our mission to focus on the needs of our customers, which stand at the heart of all our decisions.

We make the most of our flexibility and creativity to provide premium services and solutions adapted to our customers’ evolving needs. Our professionalism is built on decades of experience and skill, and a history as trailblazers in the container shipping business.

At ZIM, we’re all about our people, and our people are all about the Z-Factor.

The Z-Factor is that special ingredient found inside all ZIMmers, no matter their role or title. It’s what gives our assets extra pizazz and makes our customers choose us again and again. It can’t always be described in words - but you can feel it’s there, always at your service.

It’s the spirit of innovation, it’s the can-do approach, it’s agility in thought and action, it’s the personal touch with both employees and customers.

Get ready to experience the Z-Factor for yourself.

Sales Support

Provide assistance and support to the sales team in their efforts to acquire and retain customers. Including tasks such as managing customer inquiries, processing orders, preparing sales documents, coordinating with other departments, and ensuring a smooth sales process. Sales support executives play a crucial role in helping the sales team be more efficient and effective in their sales efforts.

Responsibilities:

• Schedule and prepare materials for Account Owner for customer meetings.
• Prepare quotations.
• Create/update agreements and tenders in the respective system and communicate them to concerned parties.
• Customer Relationships
• Adopt client complaints and follow up the resolution.
• Solve ad-hoc problems/transfer service issues to relevant department.
• Forward telephone and email inquiries in standard subjects to customer information center or other departments within ZIM
• Performance measurement
• Monitor customer performance.
• Comply with tracking and reporting requirements.
• Account Planning
• Update account plans/profiles according to Account Owner input.
• Analyze potential new customers information.

Requirements

• Located in Mexico City
• Academic education: Bachelor’s Degree, International business, or related field
• 3+ years of experience in administrative functions in sales department
• Experience in Logistics industry (Freight Forwarder or Shipping)
• Quality oriented
• Analytical Skills
• Customer service orientation
• Clear and concise communication skills
• Proficient in MS Office. (Advanced Excel skills)
• Fluent in English