Job Description

We are looking for an Deputy Manager - Sales coordinator that will handle the following:

• Reefer Planning Manifest Validate sales leads and work to support the sales representative in materializing the leads into sales.
• Follow up with customers for Load list
• Rate Filing for Reefer containers
• Coordinate with team members , equal task distribution to given team member that include handling on email queries & vessel planning (CBF, EAL, Projection)
• To regularly motivate team members to perform better
• Ensure team is adequately trained to perform their job
• Keep team members updated on the latest information development received from sales & branch manager
• Checking team member’s concerns & resolve the same
• Manage the team
• Phone calls are attended promptly and phone etiquette is followed to ensure customer satisfaction
• Customer follow up
• Emails & queries replied within two hours
• Rate Filing
• Ensure that all rate approvals are sent to GSS for filing in IQS
• Form 11 Filing / Form 13 follow up
• EAL forwarded to operation team as per deadlines
• Coordinating with sales & booking team to ensure correct forecast is forwarded to capacity team for space protection
• Free time filing before vessel sailing as per format to concern trade desk. Ensure that Long term free time approval extension is taken on time
• Coordinating with GSS for free time updation
• Reply to GSS queries within 2 hours

Requirements

You will need to have :

• Shipping Knowledge (2 to 4 years of experience in the industry).
• Good Communication in English / Local Languages